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The Mable: Find Support app is new and designed to make managing your support easier. It has a simplified design so everything you need is one place. In this article, we share what’s new in the app and how these updates can help you organise your support more easily. What’s new in the Mable: Find Support app? The new app features a new navigation menu that groups key features together, making it easier to find what you need. You can easily move between the four main areas: Home : View upcoming support sessions, updates, and quickly manage changes. My Support: Find everything related to your ongoing support here, including your current support workers, support hours and more. Find Support: An easier way to quickly post a job, search for support workers and more. Messages: Chat, video call or voice call with support workers. A simpler way to stay on top of your support Our new app gives you a more streamlined support experience, so you can spend less time looking for what you need

Reduce the back-and-forth and lock in the right support, faster Introducing instant booking: The faster way to connect on Mable. This new feature allows independent support workers to include their agreement with their job application, giving clients the key details up front so they can instantly book specific jobs without the back-and-forth. For clients: Support, simplified Support workers can include their agreement with their application, giving you the key details up front to help you choose the right person. Save time and effort with more of the support worker's information up front, including rates, services and availability. This makes it quicker to review applications and get support in place.  Lock in a support worker straight from their application. Once you accept their agreement, you can get in touch to schedule your sessions. Choose with confidence knowing however you book, every support worker has been rigorously verified by the Mable team and you always have the final

Growing your business on Mable as an independent support worker starts with understanding how to make sure you're visible to the right clients at the right time. First things first, there are two ways you can find work on Mable: Apply for a job .  Be contacted directly about potential jobs. Who might contact you about jobs? On Mable, opportunities can come from a few different sources. You might hear from: Oli, Mable's AI assistant Oli helps clients find support workers based on their job post. If your experience and availability align with a job, you might receive a message from Oli asking if you're interested in being shortlisted. This means you can spend less time searching and more time considering opportunities that already align with your skills, preferences and availability. Being shortlisted doesn't mean you’re automatically assigned to a job. If the client contacts you, you still get to decide if you want to take on the work. Clients or their representative If y

Our community—independent support workers, people with disability, and older people—is what Mable is all about. For over ten years, we've been building a platform focused on giving you choice and control, and doing the right thing. We want to be fully open with you about a recent process we went through with the Australian Competition and Consumer Commission (ACCC) about our Terms of Use. Our proactive engagement with the ACCC We've worked collaboratively with the ACCC and have updated our Terms of Use to ensure transparency and fairness. One of the clauses the ACCC had concerns about was a longstanding clause that potentially imposed a fee for taking services off the platform after people had met on there. However, Mable can confirm that no one was ever required to pay this fee. We took action to address these concerns as our commitment to fair and transparent practices is at the heart of our operations. A fairer future for everyone We have updated our Terms of Use to be fair and ea

We recently updated how we contact you regarding job applications. Our new streamlined approach makes it easier for you to know who has applied for your job ad. You'll still post job ads the same way you do now, but you'll now be notified when top applicants apply. This helps you focus on the most qualified candidates right from the start. How the notifications work The day you post the job: Be notified about the top 5 applications The week you post the job: Receive a daily summary of all applicants The following 3 weeks: Receive a weekly email summarising all applicants. Questions? We're here to help. Reach us by phone at 1300 73 65 73 or through live chat on our website. We're available Monday to Friday, 9 am to 6 pm AEDT.

We've made important updates to how support workers submit their hours for clients. This new system is compulsory for aged care clients and optional for NDIS and privately paying clients . Why we've made the change Starting 1 November 2025, the new Support at Home funding scheme will require all aged care invoices to include an itemised list of the services provided in a session. This ensures your clients' personal contributions are calculated accurately. Our current system doesn't meet these new regulatory requirements, so to fix this, we're updating the submission process for support hours. What does this change mean for you? With the new system, you'll notice some changes to support hour submissions, approvals and rejections, and invoices. Instead of a general description of services, you'll see a detailed, itemised list. Each service will show its specific rate. You can now accept or reject individual services within a single session Support workers can only select services listed

We recently updated Last Minute Jobs to include structured rates. A quick refresher, structured rates launched in January this year as a way for support workers to group services by type and specify different rates for different times. This update made it easier to review agreements and ensure that the correct rate is being charged for the service. To find out more about structured rates, you can check out this newsroom article . Why the change? Structured rates make it easier to review agreements and ensure that the correct rate is being charged for the service. What are the day types for hourly rates? Weekday daytime Weekday evening Weekday overnight Saturday Sunday Public holiday How to post a Last Minute Job Select Jobs in the navigation menu of your dashboard Select Post Last Minute Job Fill out the job form Select Post to local workers You'll receive up to 5 applications from local workers You can review the service types and rates for each application Choose

We've introduced some helpful updates to the Mable platform to improve how you view and manage job applications from independent support workers. These changes are designed to make it simpler for you to find the right support faster, with the most useful information up front. Top applicants: View top applications first Now, when independent support workers apply to your job post, their applications will be automatically sorted, and the ones that best match your needs will appear first. Here's how it works We review the details you provide in your job post, like the type of support you need, your location, preferred days and times, and any other preferences, and compare them with each applicant's profile. This includes their skills, qualifications, availability, and experience. We also consider how workers have engaged on the Mable platform in the past. For example, the types of jobs they've completed, their responsiveness, and reliability. Using this information, we put the most suitab

We recently updated your coordinator dashboard. As of July 2025, the way you use the Compliance section of your dashboard will change. Why have we made this update? The change from Support notes to Support sessions makes it easier to manage and review support-related information for your clients in one place, including: Support hours Payment details Support notes Health and wellbeing notes Incident reports. How to use Support sessions Log in to your coordinator dashboard Select Compliance Select Support sessions Use the Search bar at the top of the page to search for a client or worker Use the columns Client , Worker , Date , Hours , and Status to review key information about specific support sessions Use the filter options Start date , End date , and Status to filter results for the information most important to you Use the Sort by options to organise support sessions from newest to oldest Use the three dots on the right-hand side to view client details. We’re continu