Changing lives as a support worker: Caroline’s story

Caroline has been an independent support worker on Mable for 5 months or so. Caroline moved on from a nursing career 20 years ago, but becoming a support worker has made her realise how much she enjoys caring for people.

It was her own life experience that nudged Caroline to join Mable. She explains, “Recently, when my mother got sick, I helped care for her during the palliative stage of her life. It was then that a part of me realised how much I had enjoyed caring for people back when I was a nurse.”

Becoming a support worker on Mable

Caroline is a social support and domestic assistance support worker on Mable. “I care for a lovely older couple, providing companionship, shopping, going on outings, cooking and light cleaning,” she says.

Although Caroline is still working on building a business on Mable, she does have some important tips for support workers, particularly around creating agreements.

She says, “Have a checklist of things you would put into the agreement, and make sure this is all discussed and documented so that everything is clear and fair for both parties.”

She also suggests exploring Mable’s Help Centre for questions that support workers may have. “I had a very smooth setup, I found all my answers through the Mable platform. Everything I needed was in the Help section.”

The joys of being a support worker

In Caroline’s experience, it’s the small things that make a big difference in her clients’ lives.

She says, “It’s been great to build relationships with my clients, help them stay at home and not have to move into a nursing home, to see them smile as we joke around, the banter!”

She adds, “I love the warm feeling I get when they sit together for dinner in their own dining room with a glass of wine I’ve poured for them and them commenting that it is like going out to a restaurant again!”

For anyone thinking of going down the career path of a support worker, Caroline’s advice is to “just do it”. 

“You will love meeting people and making a change in their life,” she says.

Benefits of being a support worker on Mable

By joining Mable as an independent support worker: 

• You can choose your clients, set mutually-agreed rates with clients and choose the hours you work 
• You’ll be covered by our suite of high-level insurances 
• You have access to more than 170+ free training courses and 24/7 counselling and wellbeing support.

Also read: ‘Mable gave me a whole new career’: Pete’s success story

Start your journey as a support worker by signing up on Mable today. Want to know more about becoming a support worker on Mable? Explore our Topic Libraries.

Editor’s note: Image is for representation purpose only.