Who runs My Aged Care?

My Aged Care is a federal government initiative. The Australian Department of Health administers various aspects of the scheme.

How can I contact My Aged Care?

You can call My Aged Care on 1800 200 422 . It’s a free call and you’ll reach someone Monday to Friday from 8 am to 8 pm and on Saturday from 10 am to 2 pm. For translating and interpreting services, call 131 450 and ask for 1800 200 422 . If you have a hearing or speech impairment, you can reach My Aged Care via the National Relay Service on 1800 555 660 .

Can I use funding from My Aged Care for social and domestic tasks?

When it comes to accessing home care services with your funding, understanding what supports these can be spent on is important. Your Support at Home provider can help you understand your funding and how it can be used for services and support. My Aged Care provides a good overview of services : Personal care (such as bathing, maintaining personal hygiene) Nursing care Therapies to maintain movement and mobility Meal preparation Chores around the house such as cleaning, laundry, etc. Support with social activities to help the person stay engaged with their community Transport support Home or garden maintenance Support managing particular conditions to help the person live independently at home. The full list of home care services is provided in the Quality of Care Principles 2014 on the Federal Register of Legislation website, Schedule 3 – Care and services for home care services.

Can I pay privately for support if my Support at Home funding isn’t enough?

Yes, you can. If you’d like to book more hours of support on Mable than your funding covers, you can pay privately for them.

Can I start using aged care services if I’m not approved for Support at Home funding yet?

While you wait for your Support at Home funding to be approved, you may be eligible for entry-level support services to live independently and safely at home, through the Commonwealth Home Support Programme (CHSP) . Alternatively, you can connect with Independent Support Workers through Mable and pay privately until you receive your allocated funding.

What if my spouse also needs aged care services?

If you are a couple who lives at the same address, you can both access aged care services. You will each need to be assessed independently and wait for your packages to come through. Everything is evaluated on an individual basis.

Accessing aged care support services with My Aged Care

Discover how to access support services on Mable and remain living independently in your own home for longer.

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What is My Aged Care?

My Aged Care is the starting point for anyone looking to access government-funded aged care services, whether for themselves or on behalf of a loved one.

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Who is eligible for My Aged Care?

My Aged Care is available for people over 65 years of age (or Indigenous Australians aged 50+) who need extra support to continue living well.

Depending on your eligibility, the government might fund your needs partially or entirely.

You can check your eligibility on My Aged Care or apply for an assessment.

How to access funding

To access government funding, you’ll need to complete an assessment through My Aged Care.

First, you need to apply for an assessment with My Aged Care online or phone 1800 200 422 to speak to someone at My Aged Care.

An assessor will visit your home to determine which aged care services you could benefit from.

Waiting for funding to be approved? Pay privately on Mable

Get started

Care in your own home

This aims to help you stay independent at home as you age. It includes services such as transport, personal and health care, housework, and social support. Help at home can be accessed with the different types of aged care funding provided by the Australian government.

Care in an residential aged care facility

If you’re unable to manage in your own home, and need ongoing help with everyday tasks or health care. Learn more about the differences between home care and residential aged care.

Short-term care (in your home or elsewhere)

If you need more intensive care following a hospital stay, or your loved ones need a short break from caring for you, short-term care could include support for a few hours, days or up to 12 weeks.

Apply for My Aged Care

What are the steps involved with My Aged Care?

There are four steps involved in your journey to accessing My Aged Care benefits.

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Explore what kind of care is available
Review the three categories of care available
Get assessed for your aged care needs
Apply for an assessment online or phone 1800 200 422 to speak to someone at My Aged Care.
Find a support provider
Choose a provider. My Aged Care has a Find a Provider tool.
Manage your services
To have more control over how you spend your funding you can self-manage your funding with a provider such as HomeMade.

Explore your My Aged Care eligibility as soon as possible

As an older Australian, you may very well be entitled to My Aged Care funding to go towards support services that help keep you healthy, independent and connected to your community.

Keep in mind there could be long wait times between your assessment, approval and commencement. Apply for an assessment online.

In the meantime, if you are looking for aged care, you can directly engage with support workers on Mable and choose to pay privately.

When you pay privately on Mable, you still get all the benefits of connecting with our verified support workers and insurance coverage for all approved sessions.

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Find support that suits your budget

Choose a support worker and mutually agree on rates.

Get started

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* The 31% online employed provider fee represents the difference between what the client pays and the support worker earns as a percentage per hour of support for disability support workers. The rate is taken from the current price guide on their website as at April 2026.

The traditional provider fee is based upon a sample of traditional providers offering services in disability and aged care. The fee represents the amount the client pays and the support worker earns as a percentage per hour of support. Prices have been taken from their websites as at April 2026.

Self-management fees are calculated using HomeMade which is part of the same group of companies as Mable.

** The Mable rate is based on an average weekday hourly agreed rate for social support and domestic assistance in aged care and disability support observed on the Mable platform from 1 April 2026 - 30 September 2026. It includes an agreed rate of $60/hour plus Mable's Client Platform Fee of 7.95%, totalling $65.

The online-employed platform rate displayed is the hourly rate to consumers (including superannuation) of $69.09/hour for weekday shifts occurring between 6.00am and 8.00pm. The rate is taken from the current price guide on their website as at April 2026.

The traditional provider rate is taken from the NDIS Pricing Arrangements and Price Limits, valid from 1 July 2026. The line item is: - Assistance with Self Care Activities- Standard - Weekday - Daytime, item number 01_011_0107_1_1 of $70.23.