Discover how to access support services on Mable and remain living independently in your own home for longer.
My Aged Care is the starting point for anyone looking to access government-funded aged care services, whether for themselves or on behalf of a loved one.
My Aged Care is available for people over 65 years of age (or Indigenous Australians aged 50+) who need extra support to continue living well.
Depending on your eligibility, the government might fund your needs partially or entirely.
You can check your eligibility on My Aged Care or apply for an assessment.
To access government funding, you’ll need to complete an assessment through My Aged Care.
First, you need to apply for an assessment with My Aged Care online or phone 1800 200 422 to speak to someone at My Aged Care.
An assessor will visit your home to determine which aged care services you could benefit from.
Aged care support and services fall into three categories. All of these types of care are acceptable as reasons to apply for funding through My Aged Care.
This aims to help you stay independent at home as you age. It includes services such as transport, personal and health care, housework, and social support. Help at home can be accessed with the different types of aged care funding provided by the Australian government.
There are four steps involved in your journey to accessing My Aged Care benefits.
As an older Australian, you may very well be entitled to My Aged Care funding to go towards support services that help keep you healthy, independent and connected to your community.
Keep in mind there could be long wait times between your assessment, approval and commencement. Apply for an assessment online.
In the meantime, if you are looking for aged care, you can directly engage with support workers on Mable and choose to pay privately.
When you pay privately on Mable, you still get all the benefits of connecting with our verified support workers and insurance coverage for all approved sessions.
My Aged Care is a federal government initiative. The Australian Department of Health administers various aspects of the scheme.
You can call My Aged Care on 1800 200 422. It’s a free call and you’ll reach someone Monday to Friday from 8 am to 8 pm and on Saturday from 10 am to 2 pm. For translating and interpreting services, call 131 450 and ask for 1800 200 422. If you have a hearing or speech impairment, you can reach My Aged Care via the National Relay Service on 1800 555 660.
No, HCP funding doesn’t affect the pension because it doesn’t count as income.
It is important to understand the costs of your HCP before you choose your home care provider so that you can make the right decision regarding your support and care management needs.
When you receive a HCP, you have a budget to pay for the support services you need. The budget depends on the level of care you need, which is determined by your HCP level.
Your home care package budget includes:
Find out more about home HCP costs and fees.
For comprehensive information about what contributions you will make, visit the My Aged Care website.
Yes, you can. When it comes to accessing home care services with your package funds, understanding what supports these can be spent on is important.
My Aged Care provides a good overview of services:
The full list of home care services is provided in the Quality of Care Principles 2014 on the Federal Register of Legislation website, Schedule 3 – Care and services for home care services.
Yes, you can. If you’d like to book more hours of support on Mable than your funding covers, you can pay privately for them.
While you wait for your HCP to be approved, you may be eligible for entry-level support services to live independently and safely at home, through the Commonwealth Home Support Programme (CHSP).
Alternatively, you can connect with Independent Support Workers through Mable and pay privately until you receive your allocated HCP funding.
If you are a couple who lives at the same address, you can both access aged care services. You will each need to be assessed independently and wait for your packages to come through. Everything is evaluated on an individual basis.
* The 31% online employed provider fee represents the difference between what the client pays and the support worker earns as a percentage per hour of support for disability support workers. The rate is taken from the current price guide on their website as at 25 September 2025.
The traditional provider fee is based upon a sample of traditional providers offering services in disability and aged care. The fee represents the amount the client pays and the support worker earns as a percentage per hour of support. Prices have been taken from their websites as at 25 September 2025.
Self-management fees are calculated using HomeMade which is part of the same group of companies as Mable.
** The Mable rate is based on an average weekday hourly agreed rate for social support and domestic assistance in aged care and disability support observed on the Mable platform from 1 April 2025 – 30 September 2025. It includes an agreed rate of $58/hour plus Mable’s Client Platform Fee of 7.95%, totalling $63.
The online-employed platform rate displayed is the hourly rate to consumers (including superannuation) of $69.09/hour for weekday shifts occurring between 6.00am and 8.00pm. The rate is taken from the current price guide on their website as at 25 September 2025.
The traditional provider rate is taken from the NDIS Pricing Arrangements and Price Limits, valid from 1 July 2025. The line item is: – Assistance with Self Care Activities- Standard – Weekday – Daytime, item number 01_011_0107_1_1 of $70.23.