Client Terms of Use Summary

Our updated Terms of Use for Clients commence on 26 September 2025 (or 27 August 2025 if you joined Mable on or after this date). Here is a summary of the biggest changes. Please note this is a summary only. Please review the updated Client Terms of Use here.

Updated Set of Terms

The Terms of Use will be a couple of documents (instead of one big document) to help you understand the terms. Your agreement includes:

the Platform Terms (which applies to all users of the Platform);
the Client Terms (which are specific to you); and
the Mable Policies.

If you use an Apple app, you must also now comply with the Apple End User Terms.

You have some new rights:

We can now only increase the Mable Fees in line with inflation since the last increase to the Mable Fees.
We now have some greater obligations to protect your personal information and confidential information.
The Terms of Use set out how you can ask Mable to turn off automatic approval of independent support worker service logs. If you do this, you will have to manually approve each service log.
If you are struggling to pay the fees, you can contact us and sometimes we may be able to help you.
The Terms of Use confirm your right to dispute any invoice you receive (even after a service log is approved).

Verification and Eligibility Check changes:

We have clarified that individuals who create an account on our Platform must meet certain criteria such as those in the Verification Policy and Eligibility Criteria before we grant full access to the platform.
We may perform more checks on clients who want to use the Platform against the Eligibility Criteria, including to ensure that you have a government funded or private funded pathway to pay us and support workers.
We have some new rights to suspend or terminate you if you breach the Terms of Use. This includes if you repeatedly breach the Terms of Use, such as if you fail to pay invoices repeatedly, or if you no longer meet the Eligibility Criteria or other Verification Checks.