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How to sign up for a Mable client account
Please follow the steps below to sign up as a client on Mable. This process should take around 10 minutes to complete.
- Select Find support on our registration page Select the person who is seeking support (for the purposes of these instructions we will assume it’s you, but it may be a family member, a friend or a client)
- Confirm if you are over the age of 18 (if you are under the age of 18 your account will need to be run by a guardian)
- Fill in the suburb, state and postcode where your support will take place
- Select the type of support work you want to find on Mable (for example, disability, aged care or post-surgery)
- Select how you would like to pay for support on Mable (If you are paying with government funding, you will have to answer a couple of questions about it)
- Select the type of support you are seeking on Mable (for example, personal care, nursing, daily living), you can select as many as you like
- Select when you want your support to start
- Select how many hours of support you might want in a week (feel free to select Unsure at this stage if you don’t have an answer yet)
- Fill in your name, mobile number, email address, and choose a password for your account (your password must be eight characters or more)
- In order to proceed you must tick the box next to It’s OK for Mable to collect sensitive information about me to access the Mable platform
- You will be sent a verification code to the mobile number you provided
- Fill in the verification code and submit it
- You have now registered on Mable.
You will not be able to book a support worker until you have set up your payment details, which is part of setting up your account. You will find instructions on how to finish setting up your account in the next section of this article.
Invite your own support worker
If you want to invite a support worker to join Mable with you, you can do this from your Mable account.
Make sure you ask your support worker for their consent before you share any of their details with us.
Log in to your account from a browser (for example Google Chrome, Safari, etc.) and select Invite workers from the menu on the left-hand side.
Fill in your support workers details and select Invite.
Your support worker will receive an email invitation to join Mable and an explanation of how the platform works. They will need to sign up and provide us with all the necessary information and documents for verification.
Once they’re approved to provide support on Mable, you can start booking them for support sessions.
How to finish setting up your account
You will not be able to book a support worker until you have set up your payment details, which is part of setting up your account. This process can take around 15 to 20 minutes, depending on how you are paying for your support.
If you are using NDIS funding, please have your NDIS approval letter ready.
If you are using a Home Care Package, please have your provider details ready.
Please follow the steps below to finish setting your Mable account:
- Select Account in the top right-hand corner, or if you’re using the mobile app, select the orange circle with your initials inside it
- Finish filling in any missing Personal details, such as your address, and select whether or not you have a behaviour support plan
- If you are on a browser (such as Chrome, Safari, etc), select My contacts from the menu on the left-hand side of the screen. If you are using the mobile app select Next from the Behaviour support plan screen or return to the Account screen and select My contacts
- Add up to four contacts who support you as emergency contacts or are authorised to receive information
- If you are on a browser, select Payment details from the menu on the left-hand side of the screen. If you are using the mobile app select Next from the My contacts screen or return to the Account screen and select Payment details
- Fill in your payment details. if you are using government funding to pay for support this may include verifying your fund details.
You should also verify your identity. To do this, follow the steps below:
- On your Dashboard select Verify identity in the bottom right-hand corner, or if you’re using the mobile app, it will be at the bottom of your Dashboard
- Select an ID document (your passport, Australian driver’s licence or Medicare card)
- Fill in your details and select Submit
How to complete an optional Mable profile
Once you have added payment details to your Mable account, you can start posting jobs.
If you want to, you can fill out an optional Mable profile which your support worker may find helpful. This profile is only shared with a support worker after you have signed an agreement with them. It is not publicly available.
This process can take five to 20 minutes to complete, depending on how many questions you choose to answer.
If you want to include them, please have details about your medication and dosages ready and any documentation you may want to upload (for example: GP letters or support plans).
If you are using the mobile app please follow these instructions.
To fill out an optional profile on a browser (for example, Google Chrome or Safari) please follow these steps:
- Select Account in the top left-hand corner
- Select About [your name] under Profile from the menu on the left-hand side of the screen
- On this page there are three optional sections to fill out, you can choose to fill out some or all of them. These are:
- What’s important for support workers to know about you
- Your Interests and hobbies
- What languages you speak
- Your cultural background.
- On this page you have the option to provide more information about your support needs. The optional fields include:
- What types of support you want to receive
- The option to write about how support workers can better support you, with no character limit
- Medications you take, including dosage, frequency and reasons
- Upload any documentation you think will help support workers provide you with better support, for example: GP letters, support plans.
- On this page you can provide information about your home which might be helpful to support workers, such as:
- The parking situation
- How to access the building
- Whether there are smokers in the home
- If any pets live at the address.
To fill out an optional profile on the mobile app please follow these steps:
- Select the the orange circle with your initials inside it in the top left-hand corner
- Select About [your name] under Profile from the menu
- Select Support information
- On this page, you can answer the question What’s important for support workers to know about you. When you’re done, select Next
- Select as few or as many Interests and hobbies as you like. When you’re done, select Next
- If you want to, select what languages you speak. When you’re done, select Next
- You can choose whether you want to select your cultural background. You can select as many as are relevant to you. When you are done, select Next
- Select Support needs
- You have the option to select what types of support you want to receive. You can select as few or as many as you want. When you’re done, select Next
- Here, you can write how a support worker can best provide support to you. When you’re done, select Next
- If you want to, list the medications you take, including dosage, frequency and the reason you take them. When you are done, select Next
- You can upload any documentation you think will help support workers provide you with better support. For example, GP letters or care plans. When you’re done, select Next
- Select Household information
- You can provide information about your home which might be helpful to support workers, including:
- The parking situation
- How to access the building
- Whether there are smokers in the home
- Is the required support equipment available
- When you’re done, select Next.
- You can fill in instructions in case of an emergency. When you’re done select Next
- You can indicate if any pets live at the address. When you’re done, select Next
- Select Done.
