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Help Centre
Getting started as a client

Getting started as a client

What you need to know about your first meet and greet with an independent worker
What all clients should know about ‘guide rates’ on Mable
Questions to ask in an interview
Tips for creating the perfect job post on Mable
How to block and unblock someone
What is an agreement? How do I accept an agreement?
How do I sign up as a client on Mable?
How to search for an independent support worker on Mable
How to post a job
I have NDIS funding. What is the first thing I need to do to get started?
Why does my account need to be verified? How do I verify my account?
How can I find an independent support worker who shares my cultural background?
Do you have aged care packages available?
How do I manage my timesheets on Mable?
How to contact and hire a support worker on Mable
How much does Mable cost?
Can Mable provide copies of a care worker's police check, references, qualifications and insurance certificates?

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Aged Care
Care and support services
Disability
Feedback
Finding support workers
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Contact our Sydney based team from 9am–6pm if you have any questions.

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info@mable.com.au

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1300 73 65 73

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We acknowledge the cultures of our First Nations Peoples and are thankful for the community that we share together now. We pay our respects to our First Nations Peoples and their elders/leaders, both past and present, and those who are rising up to become leaders.

Mable facilitates connections between independent workers and people who require their services, but does not employ or retain the workers, and does not supervise the arrangements made between workers and those requiring their services. Use of the Mable platform should be considered in accordance with our Terms of Use and Privacy Policy available on this site. Mable conducts certain checks and verifications on independent workers before they are approved, but we do not guarantee the accuracy of the information provided by them.

Accordingly, in exercising your choice of care worker and hiring them directly, we recommend that you check their credentials and original documents when you first meet them and provide ongoing supervision. We recommend that care workers take a file of their key documents with them to their first meeting.

This website provides a number of illustrative and comparative examples. The figures and comparisons on this site are necessarily general, and do not take into account all relevant factors, including things like total hours of work available or training and experience. Arrangements between independent workers and people who require their services (including hourly rate and hours of work) facilitated through the Mable platform will be the subject of agreement between the relevant individuals, and the general comparisons on this website may not reflect any such arrangements.

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