When support workers submit their support hours on Mable, they’re prompted to write support notes for the session. They’re also asked if any incidents happened during the session.
Workers who provide aged care services to clients with a Home Care Package (HCP) are also required to also provide health and wellbeing notes if they notice a change or deterioration in a client’s health and wellbeing. This helps the HCP provider to give timely assistance and meet Aged Care Quality and Safety Standards.
What are support notes and why does my worker provide them?
Support notes describe the support services provided, key activities and what was achieved during the session. The activities should match the type of service that was booked.
You may also ask your worker to take photos during your session to attach to their support notes to capture a fun moment, achievement or something that’s important to you. Your worker must ask for your consent to take your photo.
- Are a record of services provided during a support session, and can be used in case of an incident or dispute.
- May be required under NDIS regulations and various Aged Care Quality and Safety Standards.
- Are a way you can demonstrate your use of support services if you have, or are applying for, government funding.
The information provided in the support notes also helps Mable raise invoices, verify services and identify trust and safety-related matters.
Support notes can be found on your worker’s support hours submissions.
Need more information? Head to the Mable topic libraries for more information about Home Care Packages, navigating the NDIS, Aged Care or catch up on the latest news, articles and resources in the Mable newsroom.