Our service allows customers to search for and find the right support workers.
To make sure we are responding to the needs of our LGBTQIA+ customers we:
- Understand and respect the need for privacy and confidentiality.
- Understand members of the LGBTQIA+ community rarely want to be solely defined by their sexual orientation, sex or gender identity, but for many, it is an important part of who they are and may be important in finding the right support workers.
- Recognise there is no requirement to disclose information unless you want to. It is your choice.
- Allow support workers to self-identify as “LGBTQIA+ Friendly” and offer support workers the option of undertaking LGBTQIA+ sensitivity training developed by ACON and provided through the National LGBTQIA+ Health Alliance.
You can give feedback to your support workers on Mable’s platform. If, in your experience, a support worker is truly LGBTQIA+ Inclusive, you can give this feedback on their profile, helping others in their decision-making.
By undertaking the training, support workers can be accredited as “Rainbow Inclusive”. These badges form part of a support worker’s Mable profile.