How can we help you?
How to plan a session
To plan a session, you will need to log into your Mable account.
Instructions vary depending on whether:
- You are a support worker or a client
- You’re using a browser (for example, Google Chrome or Safari) or the mobile app.
Please find the right steps for you in the list below.
Support workers
Browser instructions:
- Select Manage sessions from the menu on the left-hand side of the screen
- Select Plan a session from the top-right corner
- Follow the steps, filling in all the fields
- Select Plan sessions.
You will now be able to view your planned session in your calendar.
Mobile app instructions:
- Select Plan a session in the Home tab
- Follow the steps, filling in all the fields
- Select Plan sessions
- Select View to go to your planned session, or Close
You will now be able to view the session in the Sessions tab.
Clients
Browser instructions:
- Select Show calendar
- Select Plan a session
- Fill in the fields
- Select Plan sessions.
Mobile app instructions:
- Select Show all, beside the Calendar
- Select Plan a session
- Fill in the fields
- Select Plan Session.
How to view planned sessions
To view a session, you will need to log into your Mable account.
Instructions vary depending on whether:
- You are a support worker or a client
- You’re using a browser (for example, Google Chrome or Safari) or the mobile app.
Please find the right steps for you in the list below.
Support workers
Browser instructions:
- Select Manage sessions from the menu on the left-hand side of the screen
- From here, you can view any planned sessions
- Select a specific session to review the session details
Mobile app instructions:
- Select View all sessions from the Home tab
- Browse your sessions or select one to see more information.
Clients
Browser instructions:
- Select Show calendar
- All of your planned sessions will be listed here, organised by date
- Select a specific session to review the session details.
Mobile app instructions:
- Select Show all beside Calendar
- Use the right and left arrows in the top right-hand corner to scroll from week to week
- Any sessions planned for that week will be listed for you to review
- Select a specific session to review the session details.
How to edit planned sessions
To view a session, you will need to log in to your Mable account.
Instructions vary depending on whether:
- You are a support worker or a client
- You’re using a browser (for example, Google Chrome or Safari) or the mobile app.
Please find the right steps for you in the list below.
Support workers
Browser instructions:
- Select Manage sessions
- Select the relevant session
- Select Edit from the menu on the right-hand side
- Make the changes
- Select Send update
- This will send a notification to your client.
Mobile app instructions:
- Select View all sessions
- Select the relevant session
- Scroll down and select Edit below Session options
- Select either This session or This and all following sessions
- Select Edit session
- Make the required changes
- Select Send update
- This will send a notification to your client.
Clients
Browser instructions:
- Select Show calendar
- Select the relevant session
- Select Edit
- Make the changes
- Select Send update
- This will send a notification to your support worker.
Mobile app instructions:
- Select Show all beside Calendar
- Select the relevant session
- Select the three vertical dots in the top right-hand corner
- Select Edit
- Make the changes
- Select Submit
- This will send a notification to your support worker.
How to cancel planned sessions
We understand that sometimes you will need to cancel a session. Please include a cancellation policy in your agreement, just in case.
Instructions vary depending on whether:
- You are a support worker or a client
- You’re using a browser (for example, Google Chrome or Safari) or the mobile app
- You planned the session or not.
Please find the right steps for you in the list below.
Support workers
Browser instructions:
- Select Manage sessions
- Select the relevant session
- If your client planned the session, skip to step 6, otherwise, select Cancel
- Fill in the fields
- Select Cancel session
- If your client planned the session, select Decline
- Fill in the fields
- Select Decline session
- This will send a notification to your client.
Mobile app instructions:
- Select View all sessions from the Home tab
- Select the relevant session
- If your client planned the session, skip to step 6, otherwise, select Cancel
- Fill in the fields
- Select Cancel session
- If your client cancelled the session, select Decline
- Fill in the fields
- Select Decline session
- This will send a notification to your client.
Clients
Browser instructions:
- Select Show calendar
- Select the relevant session
- If the support worker planned the session, skip to step 6, otherwise, select Cancel
- Fill in the fields
- Select Cancel session
- If the support worker planned the session, select Decline
- Fill in the fields
- Select Decline session
- This will send a notification to your support worker.
Mobile app instructions:
- Select Show all, beside the Calendar
- Select the relevant session
- Select the three vertical dots in the top right-hand corner
- If the support worker planned the session, skip to step 8, otherwise, select Cancel
- Select Next
- Fill in the fields
- Select Cancel session
- If the support worker planned the session, select Decline
- Select Next
- Fill in the fields
- Select Decline session
- This will send a notification to your support worker.
Note: If you’re a client receiving aged care services and need to cancel a session within 48 hours, your Support Worker may be entitled to charge the full amount for the booking. To avoid surprises, we recommend you make sure the cancellation terms are clearly agreed and documented in your service agreement.
Please note that if a Support Worker attempts to charge an aged care client for cancellations with more than 48 hours notice, this invoice may be rejected by the client’s aged care provider.