Clients hiring support workers through the Mable platform have a few payment options, but these vary depending on their funding source.
What do you need help with?
Paying for support privately
As a client, if you want to pay for support work privately, you have two payment options: credit/debit card payments or direct debit.
To set up these payment options, please follow the steps below.
Credit or debit card
Invoices and/or receipts are issued for all credit/debit card payments for reporting purposes.
To set up a credit or debit card payment please follow the steps below:
- Log in
- Navigate to Payment details
- If using a browser (for example, Google Chrome or Safari), skip to the next step. If using the mobile app select Funding information
- Select No under the question Are you using government funding to pay for this support?
- Select Credit card (Select this option even if you want to pay by debit card)
- Fill in the details
- Select Submit
Direct Debit from a bank account
To use this method, a direct debit authority form must be completed and uploaded – this can be found in the Payment details section of your account. Mable will issue receipts for the amount debited.
To set up this payment option follow the steps below:
- Log in
- Navigate to Payment details
- If using a browser (for example, Google Chrome or Safari), skip to the next step. If using the mobile app select Funding information
- Select No under the question Are you using government funding to pay for this support?
- Select Direct debit
- Download the form, fill it out, and upload it
- Select Submit
We will verify your funding details and email you when it’s complete.
Paying for support with a Home Care Package
If you are a client paying for support work with a Home Care Package, Mable will send the invoices straight to your HCP provider. You can access your invoices from your Mable account at any time. You can also choose to receive a copy of each invoice via email.
- Log in
- Navigate to Payment details
- If using a browser (for example, Google Chrome or Safari), skip to step four. If using the mobile app select Funding information
- Select Yes under the question Are you using government funding to pay for this support?
- Select Home Care Package under the question What type of funding?
- If using a browser, skip to step nine. If using the mobile app, select Next
- If you’re self-managed and already have a HCP provider, select Yes, otherwise select No
- If you’re interested in HCP providers, select I want HomeMade to call me (fill in the details), otherwise select Skip
- Fill in Your Home Care Package provider details
- If you wish to, fill in the fields below Invoices
- Select Submit
We will verify your funding details and email you when it’s complete.
Paying for support with NDIS funding
Self-managed
After each support session is completed, the support worker will submit their support hours, including their support notes, which will be sent to you for approval.
Once a week, as long as you have approved your support worker’s support hours, Mable generates an invoice and issues it to you for payment via electronic funds transfer.
All invoices will need to be paid within 7 days.
To set payment up, follow the steps below.
You will need documentation showing that you receive government funding that is self-managed. We will accept your full NDIS approval letter or the pages of your NDIS approval letter (as a PDF or photo) that show your full name, plan date, and evidence your funding is self-managed.
- Log in
- Navigate to Payment details
- If using a browser (for example, Google Chrome or Safari), skip to the next step. If using the mobile app select Funding information
- Select Yes under the question Are you using government funding to pay for this support?
- Select NDIS under the question What type of funding?
- Select Self-managed under the question What type of plan?
- Upload your full NDIS approval letter or the relevant pages of your NDIS approval letter
- Fill in your NDIS number
- If you wish to, fill in the fields below Invoices
- Select Submit
Mable will verify your funding details within two business days and email when it’s complete.
Plan-managed
After each support session is completed, the support worker will submit their support hours, including their support notes, which will be sent to you or your coordinator (if you are coordinator managed) for approval.
Once a week, as long as you or your coordinator have approved your support worker’s support hours, Mable generates an invoice and issues it directly to your plan manager for payment.
To set this up, please follow the steps below:
- Log in
- Navigate to Payment details
- If using a browser (for example, Google Chrome or Safari), skip to step 4. If using the mobile app select Funding information
- Select Yes under the question Are you using government funding to pay for this support?
- Select NDIS under the question What type of funding?
- Select Plan-managed under the question What type of plan?
- Fill in your plan-manager’s organisation
- Fill in your NDIS number
- If you have one, fill in your Plan Partners or Plan Trackers Referral code
- Under Invoices fill in an email address if you’d like to receive a copy of the invoices sent to your plan manager
- Select Submit
We will verify your funding details and email you when it’s complete.
Other government funding or insurance
If you are responsible for managing your own disability funding through a different government agency (for example, Department of Veterans’ Affairs financial support) or insurance, you are able to use the Mable platform to find and book support workers.
After each support session is completed, the support worker will submit their support hours, including their support notes, which will be sent to you for approval.
Once a week, as long as your support worker’s support hours have been approved, Mable generates an invoice and issues it directly to you for payment.
To set this up, please follow the steps below:
- Log in
- Navigate to Payment details
- If using a browser (for example, Google Chrome or Safari), skip to step four. If using the mobile app select Funding information
- Select Yes under the question Are you using government funding to pay for this support?
- Select Other under the question What type of funding?
- You will be asked to email us your funding details
- Under Invoices fill in your email address if you would like to receive a copy of the invoices sent to your funding source
- Select Submit
We will verify your funding details and email you when it’s complete.
Paying for support with cash
Under Mable’s Client Terms of Use and Support Worker Terms of Use, independent support workers cannot accept cash payments. Payment must be made through Mable’s platform.
Communicating, booking, and paying through the Mable platform also ensures a transparent record of all support delivered and payments made, giving all parties peace of mind.
Any attempts to move work away from Mable breaches the Terms of Use and puts our community’s safety at risk.
If a support session has not been invoiced through the Mable platform, the support worker will not be covered by our suite of insurance, and neither party will have access to Mable’s Trust & Safety Team.
