The following information applies to support workers and client accounts on Mable.
To permanently delete your Mable account, you cannot have any:
- Active Agreements Pending
- Support hours
- Pending/outstanding invoices
If you are a Support Coordinator or Organisation Administrator, you will need to request to close your account with Mable’s customer support team by contacting info@mable.com.au
What do you need help with
Making your support worker account unavailable
If you are a support worker on Mable, we recommend making yourself unavailable if you wish to return to the platform in future. This will ensure that you are no longer visible in search results to clients. This is also handy if you are going overseas or cannot work for a period of time.
To become ‘unavailable’, you need to remove your account from search results and update your preferred hours.
There are different instructions depending on whether you are using a browser (for example, Chrome or Safari) or the mobile app.
Browser instructions
- Select Edit profile
- Under Preferred hours, untick every day of the week
- Scroll down turn off Tell me about jobs, Show my profile in search results, and Available for Last Minute Jobs
- Select Save and continue
- You can continue to make further changes to your profile, or can simply close the window.
New mobile app instructions
- Select your profile picture in the top left-hand corner
- Select Edit profile
- Select Availability
- Select Update your availability
- Turn off all your availability for each day of the week
- Scroll down and turn off Tell me about jobs, Show my profile in search results and Available for Last Minute Jobs
- Select Save and continue.
Original mobile app instructions
- Select your profile picture in the top left-hand corner
- Select My profile
- Select Edit profile
- Select Update your availability
- Turn off all your availability for each day of the week
- Scroll down and turn off Tell me about jobs, Show my profile in search results and Available for Last Minute Jobs
- Select Save and continue.
Deleting your support worker account
Account deletion is permanent.
If you would like to provide support on Mable again, you will need to repeat the registration, verification and approvals process, which can take up to 3 weeks from the date you complete your profile, with additional time for police check approval.
Before you delete your account, you may want to export your support hours, invoices and business income statements from the Billing page.
The process of deleting your account is different depending on whether you are using a browser (for example, Safari, Google Chrome) or the mobile app. Please find both sets of instructions below.
Browser instructions
- Select Account from the menu on the left-hand side of the screen
- Scroll down and select Delete Account
- You will be asked to confirm your decision.
New mobile app instructions
- Select your profile picture in the top left-hand corner
- Select My account
- Select Manage account
- Select Delete this account
- Select Delete account
- You will be asked to confirm your decision.
Original mobile app instructions
- Select your profile picture in the top-left corner
- Select My account
- Select Delete account
- Select Delete
- You will be asked to confirm your decision.
Deleting your client account
Browser instructions
- Select Account from the menu on the left-hand side of the screen
- Scroll down and select
- Select Delete account from the bottom of the sidebar menu on the left-hand side
- Select Delete account
- You will be asked to confirm your decision.
Mobile app instructions
- Select your profile picture in the top-left corner
- Select Delete account from the bottom of the menu
- Select Delete
- You will be asked to confirm your decision.
