Follow this link while logged in to your account to update your credit card details.
Alternatively, you can access and update your credit card details by visiting your Profile, then selecting ‘Payment Details’ from the links on the right-hand side.
Please note that the changes will not take effect until the next timesheet has been submitted and approved. If you do not have any new care lined up, please contact us on 1300 73 65 73 or firstname.lastname@example.org so that we can manually process any outstanding payments to care workers who have already attended.
If you would like to change the account from which direct debits are made, you will need to complete and upload a new direct debit authority form. You can download this form directly from your profile, under the ‘Payment Details’ section.
If you have access to self-managed or plan-managed funding, or self-directed funding through a Financial Intermediary, and you would like invoices to be directed to you or the organisation looking after your funding, please contact the Customer Care Team.
If you have any other questions about payment, please let us know.