Protecting the Mable community's safety is our number one priority.
Clients registering with Mable must verify their identity before they can accept agreements with support workers on the platform. Clients must provide the details of a government-issued ID (such as an Australian driver's license or a passport), and Mable verifies it against official databases.
Mable also verifies every client account before they can begin messaging independent support workers. The following are required to complete the verification of a client's account:
- An Australian mobile number
- A Verification Code is sent to the Client's mobile number
These measures have been implemented to prevent support workers from being sent spam.
We monitor the platform to keep our community safe and will not hesitate to remove anyone risking Mable Community safety from our platform.
Please report any concerns you experience when speaking to a client on 1300 736 573.
For tips on how to protect yourself online while you use Mable, please refer to our guide: How to stay safe online while using Mable.