Clients hiring support workers through the Mable platform have a few payment options, but these vary depending on their funding source.
What do you need help with?
Paying for support privately
As a client, if you want to pay for support work privately, you have two payment options: credit/debit card payments or direct debit.
To set up these payment options, please follow the steps below.
Credit or debit card
Invoices and/or receipts are issued for all credit/debit card payments for reporting purposes.
To set up a credit or debit card payment please follow the steps below:
Pay with Credit or Debit Card on the Mable website
- Log in
- Navigate to Account and then Payment Details
- Select No under the question “Are you using government funding to pay for this support?“
- Select Credit and debit card under the question “How would you like to pay?“
- Fill in the details
- Click Save and continue
Pay with Credit or Debit Card on the Mable mobile app
- Log in
- Navigate to Account and then Payment Details
- Select No under the question “Are you using government funding to pay for this support?“
- Select Credit and debit card under the question “How would you like to pay?“
- Fill in the details
- Click Save and continue
We will verify your funding details and email you when it’s complete.
Direct Debit from a bank account
To use this method, a direct debit authority form must be completed and uploaded – this can be found in the Payment details section of your account. Mable will issue receipts for the amount debited.
To set up this payment option follow the steps below:
Pay with Direct Debit on the Mable website
- Log in
- Navigate to Account and then Payment details
- Select No under the question “Are you using government funding to pay for this support?“
- Select Direct debit under the question “How would you like to pay?“
- Fill in direct debit details
- Download the authorisation form, fill it out, and upload it
- Click Submit
Pay with Direct Debit on the Mable mobile app
- Open and log into the Mable mobile app
- Navigate to Account and then Payment details
- Select No under the question “Are you using government funding to pay for this support?“
- Select Direct debit under the question “How would you like to pay?“
- Tap Next
- Fill in the direct debit details
- Download the authorisation form, fill it in, and upload it
- Tap Submit
We will verify your funding details and email you when it’s complete.
Paying for support with Support at Home funding
If you are a client paying for support work with Support at Home funding, Mable will send the invoices straight to your Support at Home provider. You can access your invoices from your Mable account at any time. You can also choose to receive a copy of each invoice via email.
Pay for support with Support at Home funding
- Log in
- Navigate to Account and then Payment details
- Select Yes under the question “Are you using government funding to pay for this support?“
- Select Support at Home under the question “What type of funding?“
- If you’re self-managed and already have a Support at Home provider, enter the name of the provider. Otherwise, contact us if you’d like us to refer you to a provider
- If you wish to, fill in the fields below Invoices
- Select Save and Continue
We will verify your funding details and email you when it’s complete.
Paying for support with NDIS funding
Self-managed
After each support session is completed, the support worker will submit their support hours, including their support notes, which will be sent to you for approval.
Once a week, as long as you have approved your support worker’s support hours, Mable generates an invoice and issues it to you for payment via electronic funds transfer.
All invoices will need to be paid within 7 days.
To set payment up, follow the steps below.
You will need documentation showing that you receive government funding that is self-managed. We will accept your full NDIS approval letter or the pages of your NDIS approval letter (as a PDF or photo) that show your full name, plan date, and evidence your funding is self-managed.
Pay for self-managed support with NDIS support funding
- Log in
- Navigate to Account and then Payment details
- Select Yes under the question “Are you using government funding to pay for this support?“
- Select NDIS under the question “What type of funding?“
- Select Self-managed under the question “What type of plan?“
- Upload your full NDIS approval letter or the relevant pages of your NDIS approval letter
- Fill in your NDIS number
- If you wish to, fill in the fields below Invoices
- Select Save and continue
Mable will verify your funding details within two business days and email when it’s complete.
Plan-managed
After each support session is completed, the support worker will submit their support hours, including their support notes, which will be sent to you or your coordinator (if you are coordinator managed) for approval.
Once a week, as long as you or your coordinator have approved your support worker’s support hours, Mable generates an invoice and issues it directly to your plan manager for payment.
To set this up, please follow the steps below:
Pay for plan-managed support with NDIS support funding
- Log in
- Navigate to Account and then Payment details
- Select Yes under the question “Are you using government funding to pay for this support?“
- Select NDIS under the question “What type of funding?“
- Select Plan-managed under the question “What type of plan?“
- Fill in your plan-manager’s organisation
- Fill in your NDIS number
- If you have one, fill in your Plan Partners or Plan Trackers Referral code
- Under Invoices fill in an email address if you’d like to receive a copy of the invoices sent to your plan manager
- Select Save and continue
We will verify your funding details and email you when it’s complete.
Other government funding or insurance
If you are responsible for managing your own disability funding through a different government agency (for example, Department of Veterans’ Affairs financial support) or insurance, you are able to use the Mable platform to find and book support workers.
After each support session is completed, the support worker will submit their support hours, including their support notes, which will be sent to you for approval.
Once a week, as long as your support worker’s support hours have been approved, Mable generates an invoice and issues it directly to you for payment.
To set this up, please follow the steps below:
Pay for disability support with other government funding
- Log in
- Navigate to Account and then Payment details
- Select Yes under the question “Are you using government funding to pay for this support?“
- Select Other under the question “What type of funding?“
- You will be asked to email us your funding details
- Under Invoices fill in your email address if you would like to receive a copy of the invoices sent to your funding source
- Select Save and continue
We will verify your funding details and email you when it’s complete.
Paying for support with cash
Under Mable’s Client Terms of Use and Support Worker Terms of Use, independent support workers cannot accept cash payments. Payment must be made through Mable’s platform.
Communicating, booking, and paying through the Mable platform also ensures a transparent record of all support delivered and payments made, giving all parties peace of mind.
Any attempts to move work away from Mable breaches the Terms of Use and puts our community’s safety at risk.
If a support session has not been invoiced through the Mable platform, the support worker will not be covered by our suite of insurance, and neither party will have access to Mable’s Trust & Safety Team.