This depends on the type of disability funding that you have, and how it is managed:
Self-managed or plan-managed funding
If you are self-managing or plan-managing your NDIS funds through a provider, you can use your funds to book a support worker on Mable.
After each support session is completed, the support worker will submit their support hours, including their support notes, which will be sent for approval. Records of all support hours, including the support worker’s name, date, start and end times, and cost, are available in your Mable account.
Once the support hours have been approved, an invoice will be generated. Here is how payment works:
- Self-managed funding: The Mable platform generates invoices on behalf of the support worker. These invoices are issued directly to you for payment by electronic funds transfer. To set this up, you will need to upload documentation showing that you receive government funding that is self-managed. We will verify your funding details within two business days and email when it’s complete. All invoices will need to be paid within seven days.
- Plan-managed funding: The Mable platform generates invoices on behalf of the support worker. These invoices will be issued to your plan-manager for payment. To set this up, all you have to do is fill in your NDIS funding details when setting up your payment details. We will verify your funding details and email you when it’s complete.
If your funding allows, you can also pay by credit card or debit card. In all cases, invoices and/or receipts are issued for reporting purposes.
Self-directed funding through other government agencies or insurance
If you are responsible for managing your own disability funding through a different government agency (for example, Department of Veterans’ Affairs financial support) or insurance, you are able to use the Mable platform to find and book support workers. Once you have approved the support hours, payment can be made via:
- Invoice: The Mable platform generates invoices on behalf of the support worker. These invoices can be issued directly to you, which you can forward to your funding source for payment. Alternatively, invoices can be issued directly to your funding source with a copy sent to you. If you would like to use this method we will need confirmation from your funding source that they agree to this payment arrangement.
Funding managed by a Provider Organisation
If your funding is managed by a Provider Organisation you may be able to use the Mable platform, but you will need to confirm this with the provider. We have been able to set up arrangements with many providers that allow their clients to use the platform independently, or with assistance from a case manager or client advisor.
Please contact us if you want to find out whether we already work with your provider. If we don’t, we can contact your case manager or coordinator to discuss if an arrangement can be set up.
