In this guide:
Under the new Aged Care Act, it’s assumed that every older person is able to make their own decisions about the care they receive. This is a big step forward for person-centred care.
At the same time, the Act recognises that some older people may want or need a bit of support when making those decisions. That’s where a registered supporter can help.
Whether it’s due to language barriers, memory concerns, or simply wanting a second set of ears, having a trusted person there to help navigate aged care can make a big difference.
What does a registered supporter do?
A registered supporter for aged care is someone chosen by an older person to help them understand and make decisions about their aged care services. They also can contact My Aged Care, attend aged care assessments, and talk with providers on the older person’s behalf.
Importantly, registered supporters are there to uphold the older person’s wishes, even if they personally disagree. Their role is to help to smooth the path of decision-making, not to take it over. Registered supporters cannot make decisions on behalf of an older person, they act in a supporting role only.
Registered supporters can also request, access and receive information about the older person they support.
Who can be a registered supporter care?
A registered supporter for aged care is usually a trusted family member or friend. You can choose more than one, if that feels right for you.
Some registered supporters may also have legal roles, such as enduring power of attorney or guardianship. These people are known as appointed substitute decision-makers, and their role is different. Unlike a registered supporter, they may be able to make decisions on the older person’s behalf under state or territory laws.
Do I need a registered supporter?
Not necessarily. Many older people already feel supported by the people around them, such as a partner, adult child or close friend, and don’t need a formal arrangement.
If that’s the case, nothing needs to change. Your loved ones can still help and advocate for you without becoming registered.
How do you register a supporter?
There are a few ways to register someone as a supporter:
- Call My Aged Care on 1800 200 422
- Speak with an aged care assessor or Aged Care Specialist Officer
- Complete the Registration of a Supporter form online, in print, or in your My Aged Care Online Account.
Find out more about registered supporters and changes to support roles.
Frequently asked questions
What happens if I was a representative for an older person before the new Aged Care Act?
If you were a registered regular or authorised representative before 1 November 2025, you will automatically become a registered supporter when the Act goes live. If either of you doesn't want this to happen, it's possible to opt out.
Read more about changes to support roles and relationships on My Aged Care.
What can't a registered supporter in aged care do?
A registered supporter can't make decisions for the person they're supporting, unless they're also a legally appointed decision-maker, like a guardian or someone with enduring power of attorney. Registered supporters also have obligations under the new Aged Care Act.
Can I opt out of being a registered supporter for aged care?
Yes. You can end the supporter relationship at any time through your My Aged Care Online Account or by calling My Aged Care on 1800 200 422.
This article, and any of our linked documents or articles, provides our summary of Support at Home terms and is intended for general purposes only. Please contact My Aged Care for information specific to your circumstances.