Join mable Join mable

Join Mable for FREE to view support workers profiles

  • Peace of mind

    Each independent support worker has been verified with both police checks and references.

  • Better value support

    Because we’re online, our costs are lower. We pass the savings onto you!

  • Freedom of choice

    Enjoy the freedom and flexibility that comes with having a direct relationship with your support team.


What if I’m not eligible for the NDIS?

There are and always will be people in Australia with disability who are deemed not eligible for the NDIS at the point of an Access Request. This may be because of eligibility constraints, or it could be for a number of other reasons. 

The most straightforward eligibility constraint is that the person is over the age of 65 at the time of the access request. This is currently a hard and fast rule legislated by the National Disability Insurance Scheme Act, 2013. 

Eligibility for NDIS ceases when a person with disability turns 65 years old. They will then be referred to MyAgedCare. However, if deemed eligible for the NDIS prior to the age of 65 years, it is entirely up to the individual to decide whether they want to stay with the NDIS or transition over to MyAgedCare when they turn 65. It is not an automatic process and is not warranted if the participant chooses to stay with the NDIS. 

To check other eligibility criteria that may come into play, explore the article Who is eligible for the NDIS? 

Another reason an access request can be rejected is that the disability is deemed not permanent or not significant. 

Can an access request decision be reviewed?

Currently, all eligibility decisions can be challenged via a process called a ‘review of a decision’ review. Therefore, if you have applied for access to the NDIS and your application has been denied, you have the right to request a review of that decision. If your application is denied again, you can apply for a review by the Administrative Appeals Tribunal (AAT). 

If you are again found not to be eligible for support under the NDIS, there are other avenues for support available. 

I’m not eligible for the NDIS – where can I look for support? 

If you have been deemed ineligible for the NDIS, you can find a variety of support options through Mable. When you register with Mable, you can connect directly with Independent Support Workers to find the support services you need. 

By paying privately for your support services, you are in control of the exact support you need, when and where you need it, and from whom you choose to get those services. Additionally, since you’re connecting with support workers of your choice directly, you have the flexibility to mutually decide a price that works for you and them. Find out all the benefits you receive when you book a support worker through Mable.

Alternatively, on the NDIS website, a number of supports and services provided by Government and the community sector are listed and provide information to people with disability who are not eligible for the NDIS.

This information provides a list of organisations that might be helpful depending on your circumstances and where you live in Australia and what your particular needs are.

Area of needPossible avenues of support
Aboriginal and Torres Strait Islander Australians– First People’s Disability Network Australia
– Community Development Programme
– National Aboriginal Community Controlled Health Organisation
Area of needPossible avenues of support
Culturally and Linguistically diverse Australians– National Ethnic Disability Alliance
– Multicultural Disability Advocacy Association
– Translating and Interpreting Service
Education– Assistance for Isolated Children Scheme
– Department of Education (including Disability Standards for Education and Higher Education)
– Disability Support Program
– Positive Partnerships
Employment– Disability Employment Services
– JobAccess (including Employment Assistance Fund)
Health Interface– Hearing Australia
– Primary Health Networks
Housing– Disability Housing
– Carer Gateway
– Home Modifications Australia
Information for Parents and CarersCommonwealth Respite and Carelink Centres
JusticeAustralian Human Rights Commission
Legal AidAustralian Human Rights Commission
Mental Health– Beyond Blue
– Mental Health Australia
– Head to Health
Mental Health support for young people– Headspace
– Children of parents with a Mental Illness
– Kids Matter
– Sane Australia
– Orygen Youth Health (VIC only)
– Kids Help Line
Support for older people with disabilityMy Aged Care
Transport– Care Gateway
– Mobility Allowance
– Australian Disability Parking Scheme


  • Administrative Appeals Tribunal
  • NDIS AAT review
  • NDIS assessment
  • NDIS decision review
  • NDIS eligibility
back to top