Keeping your support going through NDIS changes
New rules are coming into effect across the NDIS. Mable is making sure support workers know exactly what they need to do, so you can keep working with the person you know and trust.
What's changing
Mable is applying to become an NDIS Digital Platform Operator
We're registering under the NDIS Commission's new category "NDIS Digital Platform Operator". It's an added commitment to further strengthen the safeguarding, quality, and compliance standards we've always aimed for.
The NDIS Worker Screening Check is now mandatory
The NDIS Worker Screening Check sets a high standard recognised across the care sector. If you use NDIS funds to pay for your services, your support worker must have one by the end of the year to continue providing them.
Support workers have clear guidance about what they need to do
We're reaching out to support workers via email, SMS, and in-app messages to ensure everyone who needs an NDIS Worker Screening Check gets one before the deadline.
What this means for you
Your choice and control stay the same
Choosing who supports you is still entirely up to you, and that isn't changing. You'll always have the final say in who provides your support, based on what works for you and your goals.
Support workers now need an NDIS Worker Screening Check
Every support worker on Mable who works with NDIS participants will need an NDIS Worker Screening Check by the end of the year. This applies to all support workers, no matter how long they've worked with you.
How you can help
Ask your support worker if they've applied for an NDIS Worker Screening Check. It can take up to 8 weeks, so it's best that they apply early. If they haven’t got one already, share this article with them.
Why we're asking for your help
We want to make sure your support is not disrupted. While most support workers are aware of what they need to do to keep providing services on Mable, a small nudge from the person they support can make a difference.
With your help, they have an added incentive to get their NDIS Worker Screening Check done ahead of schedule. Helping your support worker stay compliant is one of the simplest ways to make sure the services you both value continue.
Key dates for your support workers
- From 15 October 2026: support workers without an NDIS Worker Screening Check can't start new agreements with NDIS participants.
- By 31 December 2026: all support workers need an NDIS Worker Screening to keep working with NDIS participants.
- If your support worker doesn't have an NDIS Worker Screening Check by 31 December 2026: your agreement will be cancelled, and they won't be able to log their support hours.
- Need a new support worker?: we can help you re-match with one who has a current NDIS Worker Screening Check.
The full details on requirements by service type are available on our Support Worker compliance page, if you'd like to see exactly what applies to your support worker.
Frequently Asked Questions
Do I need to do anything?
Will my support be interrupted?
How do I find out if my support worker has completed their NDIS Worker Screening Check?
Does this affect my choice of support worker?
Where can I find more details about what my support worker needs to do?
Still have questions?
Our team is here to help you and your support worker.
