Do I need to do anything?

No formal action is required, though a quick nudge to your support worker to complete their NDIS Worker Screening Check can help things along.

Will my support be interrupted?

If your support worker has their NDIS Worker Screening Check, your support will not be interrupted. However, it could be interrupted if they don't have their NDIS Worker Screening Check by 31 December 2026. Support workers are being given clear guidance to meet their requirements ahead of any deadlines.

How do I find out if my support worker has completed their NDIS Worker Screening Check?

If you're not sure, it's fine to ask. We're also reaching out directly to support workers with reminders and information on how to complete the requirements. A badge will also appear on each support worker's Mable profile to show they have their NDIS Worker Screening Check.

Does this affect my choice of support worker?

No. You keep full choice and control over who supports you. These changes only strengthen the safety and quality standards behind the scenes.

Where can I find more details about what my support worker needs to do?

Visit our Support Worker compliance page for the full breakdown of requirements by service type, or contact the Mable team.

Keeping your support going through NDIS changes

New rules are coming into effect across the NDIS. Mable is making sure support workers know exactly what they need to do, so you can keep working with the person you know and trust.

Adult with disability grins at pavlova on the dinner table while support team and friends chat.

Mable is applying to become an NDIS Digital Platform Operator

We're registering under the NDIS Commission's new category "NDIS Digital Platform Operator". It's an added commitment to further strengthen the safeguarding, quality, and compliance standards we've always aimed for.

The NDIS Worker Screening Check is now mandatory

The NDIS Worker Screening Check sets a high standard recognised across the care sector. If you use NDIS funds to pay for your services, your support worker must have one by the end of the year to continue providing them.

Support workers have clear guidance about what they need to do

We're reaching out to support workers via email, SMS, and in-app messages to ensure everyone who needs an NDIS Worker Screening Check gets one before the deadline.

Your choice and control stay the same

Choosing who supports you is still entirely up to you, and that isn't changing. You'll always have the final say in who provides your support, based on what works for you and your goals.

Support workers now need an NDIS Worker Screening Check

Every support worker on Mable who works with NDIS participants will need an NDIS Worker Screening Check by the end of the year. This applies to all support workers, no matter how long they've worked with you.

How you can help

Ask your support worker if they've applied for an NDIS Worker Screening Check. It can take up to 8 weeks, so it's best that they apply early. If they haven’t got one already, share this article with them.

Why we're asking for your help

We want to make sure your support is not disrupted. While most support workers are aware of what they need to do to keep providing services on Mable, a small nudge from the person they support can make a difference.

With your help, they have an added incentive to get their NDIS Worker Screening Check done ahead of schedule. Helping your support worker stay compliant is one of the simplest ways to make sure the services you both value continue.

An illustration of a woman in a virtual meeting.

Key dates for your support workers

From 15 October 2026: support workers without an NDIS Worker Screening Check can't start new agreements with NDIS participants.
By 31 December 2026: all support workers need an NDIS Worker Screening to keep working with NDIS participants.
If your support worker doesn't have an NDIS Worker Screening Check by 31 December 2026: your agreement will be cancelled, and they won't be able to log their support hours.
Need a new support worker?: we can help you re-match with one who has a current NDIS Worker Screening Check.

The full details on requirements by service type are available on our Support Worker compliance page, if you'd like to see exactly what applies to your support worker.

Still have questions?

Our team is here to help you and your support worker.

Contact our Support Team