Championing people’s choice and control with innovation
Download this White Paper to learn:
- How online platforms unlock sector productivity by better catering to the unique needs and preferences of those who provide and receive services.
- The attraction of self-management and self-employment and the benefits these can have in alleviating some critical issues in the sector.
- How the nature of care and support is changing as a response to individualised funding and consumer choice and control.
- How innovation and new thinking can transform the sector and create better standards of care and support.
Key findings
Among those aged care clients and NDIS participants who have ever booked through an online platform and traditional provider:
80%
of aged care clients believe the best match with a support worker was made when they booked through an online platform.
56%
of NDIS participants believe the best match with a support worker was made when they booked through an online platform.
Aged care clients who predominantly use online platforms to connect with support workers are more likely than those who predominantly use traditional providers to agree strongly that:
91% vs 58%
the ability to choose what services they receive and from which support worker is important.
79% vs 55%
they trusted their support workers had the best intentions for them.
Aged care clients who book support workers through online platforms are more likely than those who book support workers directly with a traditional provider to be very satisfied with the level of choice and control over:
72% vs 34%
when the services they require are delivered.
70% vs 36%
who delivers the services they require.
48% vs 27%
how much they pay per hour for support services.
NDIS participants who predominantly use online platforms to connect with support workers are more likely than those who predominantly use traditional providers to agree strongly that:
88% vs 62%
the ability to choose what services they receive and from which support worker is important.
80% vs 53%
they trusted their support workers had the best intentions for them.
NDIS recipients who book support workers through online platforms are more likely than those who book support workers directly with a traditional provider to be very satisfied with the level of choice and control over:
76% vs 37%
who delivers the services they require.
76% vs 35%
when the services they require are delivered.
62% vs 29%
how much they pay per hour for support services.