Privacy Policy

7.1 Limited Disclosure

We may disclose your Personal Information as described below and as described elsewhere in this Policy, while still protecting your Personal Information in accordance with Clause 10 of this Policy. Except as described in this paragraph 7.2, we do not disclose Personal Information of any Member to any other Member. Mable does not sell your data to any third patties in Australia or overseas.

7.2 Disclosure to other Users

1. We may share your Personal Information with third parties to whom you ask us to send (or otherwise make available) that information, including other Members. This may be directed via your “Privacy Settings” on the Platform or otherwise.
2. Except as described in this paragraph 7.2, we do not disclose the Personal Information of any Member to any other Member. We do, however, provide other Members with the opportunity to communicate with you through an anonymous in-browser message box.
3. If you are a Support Worker, we will display initial information such as your photograph, your first name and the first initial of your surname, and the first few words of your profile description, in a results listing if a Visitor or a Member has searched for Support Workers in or near your suburb. However, your full profile can only be viewed by Members who have signed in to their Account, not by Visitors.
4. Support Workers and Clients are described on the Site by their first name and first initial of their surname only. Clients may also search for Support Workers by first and/or last name. When a Client and a Support Worker make contact with each other for the purposes of Care Services, Mable will release Personal Information about each person to the other person (this will include each person’s full name and contact details, and may include health information and other sensitive information collected by us in accordance with this Policy).
5. In addition, Approved Providers and other case managers and support coordinators may access the Personal Information of the individuals they assist, and of the Support Workers engaged by or for those individuals, and vice versa. Approved Providers and other case managers or support coordinators may also be contacted in the event that there is an incident raised or, for Clients, an issue identified with available funding.
6. If you are a Support Worker, we may provide a copy of your police check, working with children check, NDIS Worker Screening Check result or any other applicable screening checks and certifications, references, qualifications or other profile documents to Clients or their Approved Providers who engage you on Mable.

7.3 External service providers and other third parties

1. We may share your Personal Information with third parties to whom you ask us to send (or otherwise make available) that information, including other Members. This may be directed via your “Privacy Settings” on the Platform or otherwise.
   
   1. provide you with services that we offer you through our Site;
   2. conduct quality assurance testing;
   3. facilitate creation of accounts; and
   4. provide technical support.
2. Examples of such third party service providers include companies that:
   
   1. review and verify information provided by Members seeking registration, and administer and verify background checks, including police checks, NDIS Worker Screening Checks, identity checks and other screening checks, as described in section 6.1 above;
   2. monitor, review and moderate use of the Platform and Site to identify and prevent harmful content or breaches of the Terms of Use, or circumvention of the platform, as described in section 6.1 above;
   3. review our customer support calls and respond to messages received through the live chat function, as described in section 6.1 above; and
   4. process payments from both Support Workers and Clients.
3. We may also disclose your Personal Information to our external service providers and advisers who have been engaged to provide us with legal, administrative, financial, accounting, auditing, insurance, research, marketing, business consulting, technology, support or other services. This includes providers who may assist with managing invoices, including data entry.
4. In addition, we may disclose your Personal Information to:
   
   1. other external service providers, consultants, or business partners of ours who may work with us to improve or develop our Site and Platform, operate or develop our business, conduct surveys or seek feedback from you, conduct market and other research, or facilitate or collaborate with us in relation to promotions; and
   2. without limiting paragraph 7.3(d)(i) above, providers of consumer review websites or platforms, to enable those providers to send you an invitation to leave a review of our Platform.
5. If you are a Client and you indicate that you (or an individual on whose behalf you are acting) have some form of government funding, we may share your Personal Information (or the Personal Information of the relevant individual) with third parties, including the relevant funding provider or funding manager, in order to verify the funding.
6. We take reasonable steps to ensure these third party service providers, advisers, etc do not use your Personal Information other than for the purpose for which it was provided to them by Mable.

7.5 Affiliates and acquisitions

1. Before disclosing any Personal Information to an entity overseas, Mable takes steps to ensure that Personal Information is protected to a similar or higher level as in the Mable environment or expected under Australian Privacy Laws.
2. We may disclose your Personal Information to trusted third parties where the third-party is bound by confidentiality obligations under contract and the third-party is providing information technology or other services to us. This may include third parties that are located in the United States, the European Union, the Philippines, India or other countries.
3. We may outsource certain aspects of the functions described in Clause 6.1 to trusted third-parties located overseas, including for:
   
   1. verification of information about Support Workers, as part of the approval and registration process (including verification against background and other checks);
   2. monitoring and reviewing use of the Platform and Site to identify and prevent harmful or breaching use, or circumvention of the Platform;
   3. reviewing customer support calls; 
   4. accounting functions, including management of invoices;
   5. product analytics and customer event tracking and analysis;
   6. customer engagement, journey orchestration and cross-channel messaging; 
   7. contact centre suite and communication; 
   8. social media management; and
   9. application and infrastructure monitoring and logging. 
4. We may process data through servers that are located outside of Australia, such as in the European Union, which have similar, or more rigorous, privacy laws than Australia. In these instances, data is not stored overseas and overseas entities cannot use or disclose any Personal Information about Members. Wherever possible, Personal Information remains on our servers which are located in Australia so that providers are required to access that information via secure access to the Platform.
5. By providing Personal Information to us, you consent to the transfer of that Personal Information to entities located outside Australia in accordance with this Policy.
6. Where we disclose your personal information to overseas recipients, we will take reasonable steps to require the protection of your personal information as required by the Privacy Act.

7.5 Affiliates and acquisitions

1. We may share some or all of your Personal Information with and between Affiliates, in which case we will require our Affiliates to honour this Policy unless they have their own privacy policy (in which case, they will act in accordance with their own policy). This includes but is not limited to where you access or attempt to access services provided by our Related Bodies Corporate or agree to have your information shared.
2. If another company acquires the shares in Mable, the business, or our assets, that company will possess the Personal Information collected by us and will assume the rights and obligations regarding your Personal Information as described in this Policy.

7.6 Other disclosures

1. Regardless of any choices you make regarding your Personal Information (as described in section 9 below), Mable may disclose Personal Information to third parties if it believes in good faith that such disclosure is necessary:
   
   1. in connection with any legal investigation;
   2. to comply with relevant laws, or to respond to subpoenas or warrants served on us;
   3. to lessen or prevent a serious threat to the life, health or safety of an individual or to public safety;

   4. to investigate or assist in preventing any violation or potential violation of the law;

   5. where another “permitted general situation” or “permitted health situation” (as defined in the Privacy Act) applies; and/or

   6. where disclosure is reasonably necessary for a law enforcement related activity.
2. If you are a Client requiring Care Services for yourself, you acknowledge that a Support Worker may use Personal Information about your emergency contact to get in touch with that person if necessary.