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Insurance Claims

Gow-Gates Pty. Limited Insurance
Phone: 02 8267 9999
Fax: 02 8267 9998
Level 8, 491 Kent St, Sydney NSW 2000

Broker contact details:

Rebecca Palma, Manager, Health
Phone : (02) 8267 9921
Mobile : 0414 353 868
Email :

Tracy Bowden, Claims Manager
Day-to-Day contact for support worker claims
Phone : (02) 8267 9923
Mobile : 0401 506 212
Email :

Lodgement of Claims

Your completed claim form, including all necessary supporting documentation including your policy number, which can be found within your Certificate of Currency and your Mable incident reference number, should be sent to:

Tracey Bowden, Claims Manager
Phone : (02) 8267 9923
Email :

Claims Process

Step 1 – Gow-Gates Insurance Brokers Pty Ltd
Once your claim form has been received, your Gow-Gates Claims Advisor will verify that:

  • the liability arose as a result of approved care work undertaken via the Better Caring platform, and/or
  • you were travelling to or undertaking approved care work via the Better Caring platform at the time of the injury.

Step 2 – Berkshire Hathaway Specialty Insurance Limited
Once verified, your Gow-Gates Claims Advisor will review your claim form and supporting documentation to ensure you have provided all the information necessary to lodge the claim on your behalf.

Your claim will be lodged with Zurich’s claims team who will review the claim in conjunction with the relevant policy and then determine if indemnity is to be accepted.

Once determined, your Gow-Gates Claims Advisor will liaise with the insured affiliated carer directly and the applicable deductible will need to be paid by the claimant if they wish to proceed with the claim.

Downloadable Claims Forms:

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