As a coordinator on Mable, you can save time by messaging as many shortlisted independent support workers at once as you like.
You can use this feature as yourself or on a client’s behalf.
Step One – Shortlisting Workers who have responded to your job post
You can create your shortlist of support workers who have responded to your job post by shortlisting them in Manage Jobs.
Step Two – Bulk Messaging shortlisted workers who have responded to a job post
Once you’ve selected your shortlisted workers, you can write your message.
If you have clients on Mable, you’ll be asked which clients you wish to send the message on behalf of.
If you only have one client on Mable, they will be automatically selected.
Alternate Step One - Shortlisting workers from Search or Worker Profile
You can build a shortlist of support workers by selecting the Shortlist option from Search results or from worker profiles.
Once you’ve created your shortlist, visit the Shortlist menu from your Mable account and select the workers you wish to message.
You can save even more time by using the Select all option. When you’ve finished your message, select Send. You will receive confirmation that the messages have sent successfully.
Bulk messaging in Manage Jobs vs bulk messaging from Shortlist
When you bulk message in Manage Jobs, you are bulk messaging from the shortlisted candidates that:
- Have responded to your public job posts
- You have privately share a job post.
When you bulk message in your Shortlist, you are bulk messaging from the shortlisted candidates that:
- Have responded to your job posts
- You have shared privately
- You have shortlisted from your Search.
FAQs
Can I use this feature to message on behalf of all my clients, not just a single client?
No, you can only message on behalf of a single client. The message appears from you as coordinator and is also visible to the client in their inbox (if the client has access to their inbox).
How do I respond to an individual support worker who receives a bulk message?
Support workers receive messages on Mable the same way, regardless if the messages are collectively or individually sent. You can reply to an individual support worker from Manage Jobs if you have an open job.
You can also reply to an individual support worker in the usual way from your Dashboard, and then View messages to go to the client’s inbox.
Why aren't these features available on the individual client’s account?
This feature allows you more flexibility. You no longer have to login and logout of each client’s account, instead you can do everything just from your Coordinator account.
