Mable's decade of championing independence

Over the past 10 years, Mable has grown from an ambitious start-up into a trusted leader in the care and support services industry.
Download our State of Play report
State of Play report
Child with disability stands on mini trampoline and raises a maraca while support worker dances.

How Mable became a force for good

Mable connects people who need support to live independently with those who can provide it. As we celebrate our milestones and uphold our vision, we continue to make an impact.
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Receive or provide support on your terms

Our profit-for-purpose model allows us to remove overhead costs, so support organised on Mable is more affordable, and support workers can earn a higher hourly rate. We are helping to solve the lack of care options and affordability in regional, LGBTIQA+, and culturally and linguistically diverse communities.

Giving back choice and control

Over the past decade, we have achieved many milestones, impacted many lives, and pioneered innovative solutions. These actions reflect our commitment to championing independence for our community so they can take control of their care and support services.
The Mable logo and the slogan "ten years of championing independence".

Mable in numbers

  • More than 22 million+ hours of support on Mable since 2014
  • More than 200,000 connections between clients and independent support workers
  • An average of 600,000 hours of support are completed every month

We connect people to a diverse community of support workers

Mable’s platform offers 180 search filters, including location, culture, language, gender, and qualifications. This level of personalisation empowers people with true choice and control.

Get to know the independent support workers on Mable:

  • 45% come from a cultural background other than Australian
  • 40% speak more than one language
  • 72% are female, and 28% are male
  • 30% hold either a Certificate III certification, a Nursing degree, or Allied Health qualifications.
Support worker helps two people with disabilities prepare vegetables at the kitchen bench.

Hear from our founders

Our co-founders, Peter and Tony, share a little insight into Mable’s journey.

Inspired by Peter’s personal experience navigating the support sector, Mable has become Australia’s largest and most diverse online community of independent support workers proudly servicing the needs of older people and people with disability.

We needed to develop a solution that genuinely improved people’s lives, resonated with their needs, and felt like they were getting value.

Peter Scutt
Play Video about Mable co-founders Tony and Peter

Our history

2024

  • Launched Tax & super sync so support workers can automate their tax and super contributions
  • Mable Home and Living Consultants are established to help people navigate the NDIS home and living journey
  • Introduced identity verification for clients
  • NDIS cap rates with codes itemised on invoices
  • Launched express jobs applications

2023

  • Hosted our first Independent Support Worker Summit, attended by 811 people
  • Launched our My Kind of Independence campaign
  • Introduced improvements to the AI on the platform that matches clients and support workers
  • More than 180 different filters made available to help people find the right support for them
  • Group chat launched to make it easier for people to manage their support team
  • Joined the Australian Chamber of Commerce and Industry

2022

  • Last Minute Jobs feature wins a Good Design Award
  • Mable’s Co-Founders were named in The Australian’s 2022 Top Innovators list
  • Mable Community Partnerships established to support care needs in regional, rural and remote towns across Australia
  • Introduced 10-day payments to get support workers paid faster
  • Added the ability for support workers to claim travel expenses
  • Launched the Mable Wellbeing Platform, providing support workers with free mental health support
  • Partnered with YouTax to bring support workers exclusive discounts on their tax returns

2021

  • Joined the Tech Council of Australia
  • Named number 19 on AFR’s Fast 100, a list of the fastest-growing companies in Australia
  • Came in at number 40 on Deloitte’s Technology Fast 50 report
  • Introduced video calls in-platform so support workers and clients could hold virtual meet and greets
  • AI is introduced to strengthen the matches between clients and support workers

2020

  • Launched an eCommerce website during COVID-19 so support workers could safely purchase PPE
  • Launched Mable Last Minute so clients could find support quickly
  • Added vaccination status indicator to profiles
  • Mable Learning Hub launched to provide upskilling opportunities for support workers

2019

  • Announced Mable Community Grants to help fund people and projects that encourage inclusion
  • Express Pay introduced for faster payment of invoices
  • Awarded Australian Growth Company of the Year
  • People People campaign launches

2018

2017

  • Launched our mobile app

2016

  • New technology developed to enhance client and support workers’ experiences

2015

  • First 50 active support workers deliver 2,000 hours of support

2014

  • Better Caring launches to transform care and support

2013

  • Our co-founders explore a marketplace concept for better care and support

Our community is growing

New clients and support workers are joining Mable every year.

A graph showing that the total number of clients and support workers who have joined Mable has increased every year.
A graph showing that the total number of clients and support workers who have joined Mable has increased every year.

Graph: Total number of clients and support workers by financial year.

A graph key.

Partnering for workforce solutions

We partner with hundreds of aged care providers like Hazel Homecare to offer a workforce solution that connects them to thousands of verified support workers. Mable’s online platform supports aged care providers with compliance requirements and simplifies the management of high-volume caseloads.

Through our Business Partnerships program, we have:

  • Partnered with more than 230 aged care providers in Australia

  • Delivered more than 100,000 hours of support through B2B partners every month

  • Connected more than 20,000 support workers with B2B partners to provide services.

“Mable provides us with a pool of qualified support workers we can rely on. The platform provides much more choice, control, and a quick and simple solution to finding staff.”
Lexie Dennis, General Manager at Hazel Homecare
Support coordinator and their client with disability sit at a laptop to search for support workers.
Support coordinator and their client with disability sit at a laptop to search for support workers.

Memories of Mable winners

We’re officially 10 years old and to mark a decade of Mable we asked you to show us how you like to celebrate.

We appreciate every support worker and client who got involved.

Our winners, Ruth and Haley, shared with us how they worked together to make beautiful handmade gifts for Haley’s friends.

Haley and I enjoy our weekly support sessions. One week we had lots of fun making handcrafted soap that is Christmas-themed that Haley is giving to her friends as gifts. We were really pleased with how fabulous they have turned out.

Ruth
Enter the competition
Ruth and Hayley with a birthday cake.

Community-led solutions in remote towns across Australia

Mable’s Community Partnerships program creates place-based, community-led solutions that allow people to access the care they need to continue living where they choose.

Through Mable’s Community Partnerships program, we have:

  • More than 60 active regional towns

  • Enabled more than 200,000 hours of support. Without Mable, these services would not have been possible

  • Connected close to 880 clients with more than 1,000 independent support workers.

“In Pingelly, as residents grew older and their needs changed, often people had to leave town. In response, we created the Staying in Place program, which connects locals with locals for vital support services, resulting in people being able to stay in their own homes and communities. Mable is a critical partner in the program’s success.”
Helen Morton, former WA Minister for Mental Health and Disability Services and current Pingelly Staying In Place Program Manager
A woman drinks tea while her support worker tidies up.
A woman drinks tea while her support worker tidies up.

Meet our art competition winner

We asked our Mable community to help us create a commemorative artwork for our Sydney office.

We received lots of beautiful submissions. Thank you to everyone who entered, for creating such thoughtful pieces. 

The winning artwork was submitted by Todd Murfitt from WA. 

Learn more about Todd's artwork
Learn more about the artwork
An illustration of a person and their support worker painting.

Enabling independent living

Mable’s Home and Living Consultancy helps individuals navigate the NDIS Home and Living journey. It’s led by experts with lived experience and includes personalised consultancy packages to help individuals achieve their home and living goals.

“Going to the workshop led by Libby and then being pointed to a resource where there were case studies is exactly what helped us make independent living possible for Blake. Now, he has support workers who can tailor his activities to his needs, and he lives life just like any other man in his 20s would.”
Charissa, Blake’s sister
Adult with disability grins at pavlova on the dinner table while support team and friends chat.
Adult with disability grins at pavlova on the dinner table while support team and friends chat.

Join our growing Mable community

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Acknowledgement of Country

We acknowledge the cultures of our First Nations Peoples and are thankful for the community that we share together now. We pay our respects to our First Nations Peoples and their elders/leaders, both past and present, and those who are rising up to become leaders.

Mable is a part of Attain Healthtech, dedicated to helping people attain better outcomes.

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I want to find support:

For myself, a client or on behalf of a friend or family member.

I want to provide support:

As a support worker, nurse, allied health professional, gardener or cleaner.