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Home help options to remain independent and living at home

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Helping to keep you in your home for longer

A lot of people ponder the idea of getting some help at home, but soon give up on it because they don’t know what’s available, who can provide it or how much it will cost. It’s actually easier than you think to make it happen, and you might be surprised to know what kind of help you can access.

It’s perfectly natural to need a little more help around the home as you get older. Tasks may have become more tiring or physically demanding, you can’t lift the heavy laundry basket like you used to and you don’t want to be out in the sun mowing the lawn. Home help services play a vital role in helping keep people remain independent and living in their own home for as long as possible. With in-home help, you can have someone else do the housework and yard work for you.

If you’re interested in getting a little in-home help to make life easier and more enjoyable, we’ve created this article for you.

  • What is the price range of home help services
  • What kinds of services are offered?
  • What funding am I eligible for?
  • What does my funding cover?
  • What qualifications does a support worker have?
  • What is covered by insurance?
  • Questions to ask your home help support worker before hiring

What is the price range of home help services?

On Mable, the price of services under social support and domestic assistance category can range anywhere between $25-$40 per hour on weekdays and $35-$50 on weekends, while workers with experience in nursing services can set guide rates between $40-50 per hour on weekdays and $45-$60 on weekends.

Please note that all Independent Support Workers on Mable set their own rates. When you browse support worker profiles you can see their average rates. You can also discuss and agree directly with them on the rate that works for both parties.

What kinds of services are offered?

In-home help can include many different services. Inside, it can be housework and outside it can be yard work such as gardening. Naturally you want your home to feel as comfortable, clean and organised as it can be. Your Independent Support Worker can come in and tidy up your home for you; change your sheets or make your bed, empty rubbish bins, vacuum the floor and wash the dishes. Or they can perform cleaning tasks like sanitising the bathroom and toilet, mopping the floor and dusting. You can even have your support worker in to cook you meals for the week or do some grocery shopping.

For the outside of your home, you can hire a support worker to mow the lawn, trim the hedges, weed the garden and hose the back deck. All of these tasks and more are important to your day-to-day living. A clean, tidy home and yard are safer and more enjoyable and add to your ease and peace of mind.

What funding am I eligible for?

What funding am I eligible for?

What funding am I eligible for?

Depending on your situation, you may be eligible for government funding. If you are an older Australian, you could apply for a Home Care Package through My Aged Care. If you have a disability, you may be eligible for coverage through the National Disability Insurance Scheme (NDIS). An assessment process is required for either of these and the outcome will determine how much money will be allocated to you for in-home help. While you wait to find out if your application is approved, you can still hire support workers and pay for the services yourself.

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What does my funding cover?

Again, it depends on the level of funding your package allows, based on your individual situation. NDIS and Home Care Packages can be used towards a wide array of support services such as personal care, nursing services, mobility, transport, social engagement, help around work, study and travel goals, housework and assistance with independent living.

What help is available for the older Australians at home?

The federal government aims to encourage older Australians to remain independent in their own homes for as long as possible. That’s why there is an abundance of in-home help services to choose from. Basic housework, laundry and ironing, meal preparation and taking the person to appointments are all featured in Home Care Packages. Qualified nurses can administer medicines, change dressings, manage continence issues and take standard observations. Companionship can involve taking the older person out for lunch or to visit friends. Mowing the lawn, feeding pets and home handyman tasks are also services that can be covered in Home Care Packages.

What is included under domestic assistance services?

Domestic assistance services are services in Home Care Packages that help to keep you well, independent and safe in your own home. Your support worker can help to ensure you are eating well by assisting with food shopping, meal preparation and keeping your pantry, fridge and freezer rid of expired items. You might need help showering and dressing or need your bed’s sheets changed. You can receive help with your laundry, cleaning your kitchen, bathroom and floors and even have your windows washed.

As your needs change, you may need help to change light bulbs or other odd jobs around the house . Domestic assistance covers all these kinds of services as well as having uneven flooring fixed, your yard cleaned of debris and your home’s gutters cleaned out.

What qualifications does a support worker have?

What qualifications does a support worker have?

What qualifications does a support worker have?

The range of services available is very broad. For some of those, such as companionship, housework and running errands, no formal qualifications are necessary. At the other end of the scale, support workers may have nursing and other medical qualifications. Many of the Independent Support Workers you can connect with on Mable have Certificate or Diploma qualifications in Aged care, Disability, Community Services and Social Work.

The profiles of all Independent Support Workers for hire on the Mable platform display qualifications, if any and they will have been checked and verified by the Mable team.

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What is covered by insurance

Mable partners with Zurich Australian Insurance Limited to provide our community with the peace of mind of knowing insurance coverage applies to all paid support sessions through the platform. Support workers have General Liability, Professional Indemnity and Personal Accident cover. Please click here for more information.

Questions to ask your home help support worker before hiring

Before you invite someone into your home as a support worker, you want to feel comfortable about them as a person and as a provider of in-home help. If you are considering them as someone who can help with housework such as cleaning and tidying, you may not be concerned with qualifications, but more about the kind of individual they are and whether they have experience. On the Mable platform, there are personalities of all types. Some may suit you, some may not and it’s important that you find the right person to fit.

  • What kinds of tasks can you help me with?
  • Are you the type to be obsessively clean or more relaxed and simply do a good job?
  • Do you like a chat, or do you prefer just to get the job done and be on your way?
  • Why have you chosen to be a support worker ?
  • Have you worked with older Australians or people with disability before?
  • Are you ok with pets in the house?
  • Is there anything you’re not comfortable with? (Examples could be having family members present, unpleasant odours, lots of stairs, etc.)
  • Do you have a first aid or CPR certificate?
  • Do you speak my native language?
  • What’s your personality like? For instance, are you quiet and reserved or bubbly and fun?

Can my support worker cook meals for me?

There are lots of support workers on the Mable platform who love to cook! When you hire someone to do meal prep for you, they will ask you what kinds of foods you enjoy eating and plan meals around your preferences. Maybe you’re of Italian heritage and you like pasta dishes. Or maybe you’re a vegetarian who eats the odd piece of fish. You just have to let them know and they’ll cater around your choices.

Your support worker can make up a few dishes for you to eat over several days or cut up meats, fruits and vegetables, ready for you to do the final cooking later on. They can also do your grocery shopping and portion ingredients to freeze in single serve packs. It all comes under home help services.

The care you deserve is yours for asking

As an older Australian or a disabled Australian, you deserve to have access to home help to make life easier. If you are not currently on an NDIS plan or Home Care Package, you can pay for the services yourself while you get your application underway.

It’s important that you understand that you are worthy of these conveniences. They’re not at all luxuries or extravagances. You need them to manage your day-to-day life but in some instances you may not be able do it all yourself anymore.

Lots of Mable clients try out in-home help services out of curiosity. They wonder if a couple of hours here or there could take the pressure off. Even just having someone in to do the washing is of huge benefit to someone with painful arthritis. Paying a support worker to come in and wash the bath and toilet prevents hazards like slips and falls.

Eventually, clients who try home help services realise that they’re so much better off and that by doing so, they are actually looking after themselves. Acknowledging that you need help is something to be proud of. No one wants you to fall or to hurt yourself in any other way. You have a right to a clean, pleasant environment that is of minimal risk to you.

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of support workers

Meet some of our trusted Independent support workers

Desiree M

Social Support & Domestic Assistant

Hi, my name is Desiree. I enjoy meeting people and providing my help to make their lives easier. ..

Isabella S

Personal Carer / Social Support & Domestic Assistant

Hi there! I’m Izzy. I am based in the inner south-east suburbs of Melbourne and can assist/support ..

Zac E

Social Support & Domestic Assistant

A person with the passion to help others spread their own gifted wings! I’m happy to help out in an..

Brianna B

Social Support & Domestic Assistant

I have a strong passion for empowering, supporting and inspiring individuals toward being the best v..

Shelley G

Social Support & Domestic Assistant

Hello, hello, thanks for taking the time to read my bio. I hope this is the start of a great relatio..

Dariusz P

Personal Carer / Social Support & Domestic Assistant

Aged 65, married with 2 children and fit. Worked at Telstra Corporate for 22 yrs. Full time share tr..

Jo G

Social Support & Domestic Assistant

Hi! My name is Jo. After nearly 30 years working in Aged Care and Rehabilitation, 6 years ago I disc..

Vijay D

Social Support & Domestic Assistant

My name is Vijay. I am 41 years old. I live in the south east suburbs and work in the west of Melbou..

Stephan S

Social Support & Domestic Assistant

Hi Mable community!!! My name is Stephan and I am from Germany. I am in the middle of a career chang..

Violet B

Social Support & Domestic Assistant

I commenced with Mable in October 2021 and jobs have included admin, CV & BIO's, companionship, cook..

Maryanne L

Personal Carer / Social Support & Domestic Assistant

I have been working in the disability area for the last 5 years. I pride myself on being reliable an..

Christian N

Social Support & Domestic Assistant

For the pasts five years I have worked as a creative, educational nurse for one of the most forward ..

Shari S

Social Support & Domestic Assistant

Hello lovely humans My name is Shari a 24 year old who is passionate about meeting people and helpin..

Alice W

Registered Nurse / Personal Carer / Social Support & Domestic Assistant

For the last three years, I have worked for a Nursing Agency since September 2013; I was sent to wor..

When a ‘stranger’ isn’t a stranger

Anyone who wants to become an Independent Support Worker on the Mable platform has to go through an approval processes before they can be approved.

Before they can start offering in-home help, we take a close look at their profile, we have them undergo a Police Check and if they’re going to be around children, we require them to hold a valid Working With Children Check. We also verify any relevant qualifications such as Certificates or Degrees and conduct reference checks prior to approval.

Only once they meet these requirements can their profile be made visible in searches. You can even read support workers’ reviews on their profiles so you can see what other people who have engaged them through Mable have to say about them.

Temporary, ad hoc and ongoing home help services

Perhaps you only need help with the housework for a little while because a family member who usually helps you is going away on holidays. You can hire an Independent Support Worker through the Mable platform for just that period if you like. Maybe you usually get nursing visits through a dedicated nursing service provider but you’re finding you can’t keep up with the cleaning right now. That’s ok too. We’re here for you whenever you have a need, to help you find in-home help that will make life easier and more comfortable.

What could Home Care look like ?

Here are some examples of how clients are being supported with in-home help through the Mable platform right now:

  • Roy recently lost his wife and needs some support getting back on his feet. He has a support worker who helps with housework and laundry and another who keeps the yard maintained.
  • Simon had to give up mowing the lawn as it was becoming too much for him. Now he has a support worker who comes once a fortnight to keep the grass down and the gardens free from weeds.
  • Margaret can no longer change the sheets on her bed so her support worker comes in once a week to put on a clean set for her. While waiting for the washing machine to finish, her support worker cleans the kitchen and bathroom.
  • Maria has arthritis and has trouble cutting vegetables and meat for her dinners but definitely wants to keep cooking for herself. Twice a week, her support worker spends a couple of hours getting the ingredients ready for Maria to use when she’s ready.
  • Trevor initially organised a support worker to provide in-home help because he has two indoor dogs and couldn’t keep up with cleaning up after them. He now also has another support worker do his washing and clean his kitchen and bathroom once a week.

In-home help is just a few clicks away

In-home help is just a few clicks away

In-home help is just a few clicks away

Getting a little help around the home has never been easier.

Once you see the kinds of people who are offering in-home help and the services they provide, you’ll find yourself feeling exhilarated.

Being in control of who comes into your home, what services they provide and when they come means you can make it work around your life. The best part is you get to choose someone who you connect with and have them back again.

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