Key takeaways
- Mable aims to be accessible for everyone, even if you are not confident using technology.
- There are no time limits on the platform, allowing you to take your time setting up your account and searching for support.
- You can review worker qualifications, check badges, and interview independent support workers before making any bookings.
- If you get stuck, Mable’s friendly customer support team is available via phone, email, or live chat.
- You can choose to have a trusted family member or friend manage your Mable account on your behalf.
If you’ve ever opened a website and not known where to start, you’re not alone. Online platforms can sometimes feel overwhelming, especially if you didn't grow up using technology or aren’t used to using it.
Mable is designed with this in mind. Our platform was created to be easy for anyone to use, even if you don’t feel confident with technology. But we understand that it still takes a bit of time to get familiar with something new.
This getting started guide will help you learn more about Mable and how to use the platform if you’re not quite sure where to start. From creating a profile to connecting with support workers, you can follow these steps to easily find and manage your support in one place.
What does using Mable look like?
With Mable, the process of how to find a support worker online is simple. It starts with creating your profile, which takes around 10 minutes to complete. The information you provide helps connect you to suitable support workers.
In the first step, you fill in basic information about yourself (or the person receiving support). This includes:
- Your name, email address and mobile number
- Your suburb or postcode
- The type of support you’re looking for
- The services you need, like personal care, nursing or daily living support
- When you’d like support to begin
- How you will pay for support, whether privately, through NDIS or Support at Home funding.
Your Mable profile is then set up. After this, you can then search for support workers in your local area.
Each worker has their own profile where you can learn more about them before getting in touch. This includes:
- The services they offer
- Their qualifications and experience
- Information about their background
- Reviews from people they’ve supported.
How do you get support on Mable?
You can take your time going through these steps. There are no time limits on the platform so you don’t need to rush.
1. Set up your account
Create your account by filling in Mable’s registration form. You’ll need to:
- Enter your personal details, the type of support you want and the services you’d like
- Create a password for your account
- Type in the verification code sent to your mobile phone into the Mable site and press submit
- Start using the platform.
2. Search for support workers
Use the search feature to view support workers in your area. You can filter by suburb, type of support and services you need.
3. Reach out to a support worker
When you find a support worker you like, you can send them a message by selecting the ‘contact’ button. Many people start with a simple introduction and explain what kind of help they’re looking for.
Once the support person has replied, we recommend having a phone conversation or scheduling an interview before booking them via the meet and greet function in the platform. You can discuss the job details, the services they will provide, a schedule and rates.
4. Agree on the support arrangement
If you decide you want to go ahead with the support worker, they will send you a service agreement. This covers the things you’ve discussed and agreed on. If something doesn’t look right, you can message the support worker to discuss changes before approving it. Once you’re happy, you can click ‘accept’ on their offer and then book your first support session.
Please note: to be able to accept a support worker agreement, you will need to provide Mable with your payment details.
5. Approve support hours
When a support session finishes, the support worker submits their hours on the Mable platform. You will then receive an email to review them.
You can view the support session details, including the services provided and support worker notes. If you’re happy, you approve the support hours and the payment is securely processed.
What help is available if I get stuck?
If you need help using the Mable platform, you can speak to our support team by phone, email or live chat. We encourage you to ask for help, especially if something doesn’t make sense or you get stuck.
Our Help Centre also has many useful guides about how to use our platform.
If you’re still not sure, you have the option of asking someone else to handle your Mable account on your behalf. It might be a family member or trusted friend. This can sometimes make getting started feel easier.
Your common concerns answered
What if I make a mistake?
Mistakes happen from time to time and that’s okay. If you need to update your information, you can go back and change it, or contact our support team for help.
Is my personal information safe?
Protecting your information is very important to us. Mable uses secure payment systems, as well as other safeguards to keep your personal data and money safe.
What if I’m not comfortable using a smartphone or computer?
While you can access Mable on different devices, including a desktop computer, tablet or smartphone, sometimes this technology feels challenging. If that happens, you may choose to have a trusted person to assist you in using the platform. You should ensure you are comfortable sharing your information before doing so.
What if I need to change something later?
Your support needs can change over time. The Mable platform allows you to update details, change service arrangements, or find a different support worker if needed
Taking the first step
Finding the right independent support shouldn’t feel hard. That’s why we designed the Mable platform to be easy to use. Over 31,000 Australians now use Mable every day, many of whom once felt unsure about using technology. You can too.
Get started today or reach out to our friendly team for help.