How to use the Mable Client App

How can we help you?

What is the Mable client app?
Downloading and navigation
Posting a job
Reviewing applications
Using your inbox
Tracking support sessions
Cancellations
Rescheduling
Viewing agreements
Reviewing support notes
Approving and viewing support hours
Viewing invoices
Accessibility and notifications

What is the Mable client app?

Mable is an online platform that connects people seeking and providing disability and aged care support.

The client app is for people looking to find and manage their support.

If you’re an independent support worker, you need the Mable: Manage support app instead. It’s purple and designed specifically for you.

Access everything you need to find and manage support on Mable

Stay informed with your personalised homepage, which gives you a snapshot of what’s relevant to you and your support.
Handle last-minute changes in just a few taps. Cancel, reschedule, or find a replacement worker with quick actions on your homepage.
Streamline your admin with important updates, quick actions, and an overview of upcoming sessions, all on your homepage.
Use the dedicated Find support page to post a job, search for support workers, review applications, and check pending agreements.
Access your support hours, agreements and session information in the customised My support page.
Manage your support without barriers. The client app passes AA accessibility guidelines, and menu icons are identifiable for people with colour blindness.

These instructions are for the new Mable client app, which launched in April 2026.

If you are still using the previous version of the client app, your step-by-step instructions will be different. We recommend upgrading to the new app by following the instruction below.

Downloading and navigation

How do I download the client app?

You can download the Mable client app from the App Store (iOS) or Google Play Store (Android) using the links below.

How do I navigate the client app?

Use the bottom navigation bar to move between the app's four main tabs:

Home
View and manage your upcoming support sessions and any important updates.
My Support
Access everything related to your ongoing support, including your current support workers, support hours, sessions, agreements, and more.
Find Support
Post a job, search for workers, access your shortlisted workers, review agreements and job applications.
Messages
Chat, video call, and voice call with support workers.

Posting a job

How do I post a standard job on the client app?

In the bottom navigation bar, select Find support
Select Post a job
Select Standard job
Follow the prompts to add details to write your job post, such as the type of support services you need, the time and frequency of support, and any preferences you might have
Post your job!

How do I post a last minute job in the client app?

If you need urgent support in the next 4 - 48 hours, post a Last Minute Job:

Select Find support in the bottom navigation bar
Select Post a job
Select Last minute job and follow the prompts

Reviewing applications

How do I review job applications in the client app?

There are two ways to review job applications:

On the Home tab, new and unread applications appear under Important updates
On the Find support tab, select Job applications to view all applications

How do I check applications for standard jobs on the client app?

There are two ways to review standard job applications:

On the Home tab, new applications appear under Important updates
On the Find support tab, select Job applications to view all applications

How do I check applications for a Last Minute job on the client app?

If you have an active Last Minute job, you'll find a link to it on the Home tab under Important updates.

Using your inbox

How do I use my inbox in the client app?

To message one of your support workers:

Select Messages in the bottom navigation bar
Select the speech bubble icon in the top right of the screen and choose a support worker from the list to message

To message a support worker you don't have an agreement with:

On the Find support tab, select Search workers and follow the prompts
On the search results page, tap on View profile
On the worker's profile, select Contact [worker name]

Alternatively, you can view worker profiles from your Shortlisted workers, or from Recommended workers in the Find support tab.

Tracking support sessions

How do I keep track of my upcoming support sessions in the client app?

Your next 4 upcoming sessions appear on the Home tab under Upcoming sessions.

Scroll left or right to browse your sessions, and select All sessions to view your full schedule.
To manage a specific session, select the card - this will bring up a menu where you can reschedule or cancel the session, view the agreements, and message or call your support worker.

Cancellations

How do I cancel a session in the client app?

If the session appears in the Upcoming sessions:

Select the Home tab
Under Upcoming sessions, select the relevant card of the session you want to cancel
In the menu, select Cancel session
Follow the prompts to cancel.
Note: if it's a recurring session, you'll be asked whether you want to cancel this session only or all upcoming sessions.

If the session doesn't appear in Upcoming sessions:

Select the Home tab
Under Upcoming sessions, select All sessions
Find the session in the calendar and open it
Scroll to the bottom of the screen and select Cancel session
Follow the prompts to cancel.
Note: if it's a recurring session, you'll be asked whether you want to cancel this session only or all upcoming sessions.

What do I do if my support worker cancels a session?

If your support worker cancels a session, a Cancelled by worker label will appear on the session card in the Upcoming sessions, which is located in the Home tab. Select the card to see your options:

Contact one of your other workers
Reach out to another worker you already have an agreement with to cover the session.
Find a replacement worker
Share your original job with another worker.
Post a last-minute job
Find a replacement workers for a session starting in 4 - 48 hours.
Delete session
Remove the session from your calendar.
Message or call your worker
Contact the worker who cancelled the session securely through the app.

Rescheduling

How do I reschedule a session in the client app?

If the session appears in the Upcoming sessions:

Select the Home tab
Under Upcoming sessions, select the relevant session card
In the menu, select Reschedule session
Follow the prompts to reschedule.
Note: if it's a recurring session, you'll be asked whether you want to reschedule this session only or all upcoming ones.
Note: Only your next 4 upcoming sessions appear on the Home tab under Upcoming sessions.

If the session doesn't appear in Upcoming sessions:

Select the Home tab
Under Upcoming sessions, select All sessions
Find the session in the calendar and open it
Scroll to the bottom of the screen and select Edit
Follow the prompts to reschedule.
Note: if it's a recurring session, you'll be asked whether you want to reschedule this session only or all upcoming ones.

How do I find a replacement worker in the client app?

Select the Find support tab
Select View recommended workers
Select the job you are trying to find workers for
Browse worker profiles and share the job with workers you think are a good fit

Alternatively, if you are looking for a different type of support, select Post a job on the Find support tab to post a new job.

Viewing agreements

How do I view my agreements in the client app?

There are two ways to view your agreements:

On the Home tab, new and amended agreements appear under Important updates.
On the My support tab, under My support workers select the worker, and then select View agreement.
If you have several active agreements, you can select All workers to more quickly locate the agreement you are looking for.

Reviewing support notes

How do I review my support notes in the client app?

Select My support in the bottom navigation bar
Select Support notes
Search by support worker name or keyword to find the relevant notes.

Approving and viewing support hours

How do I approve support hours on the client app?

On the Home tab, pending support hours appear under Important updates
Select the relevant card and follow the prompts to approve or reject the hours.

How do I view my support hours in the client app?

Select My support in the bottom navigation bar
Select View all support hours.

Viewing invoices

How do I view my invoices on the client app?

Select My support in the bottom navigation bar
Select Billing to view your invoices.

Accessibility and notifications

The font on the client app is too small. Can I make it bigger?

Yes! The Mable client app supports your device's text size settings. To increase the text size:

iOS

Open the Settings app on your device
Select Accessibility
Select Display & Text Size
Select Larger Text
Drag the slider to your preferred text size.

Android

Open the Settings app on your device
Select Display
Select Font size (sometimes it's called 'Font size and style' or Font and display size')
Drag the slider to your preferred text size.

Note: steps may vary slightly depending on your device and operating system version.

How do I enable or disable notifications?