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COVID-19 home support screening questions and guidelines

If you’re providing or receiving support services in-home, use our guidelines to keep yourself and your community safe.

Make sure you follow your state or territory health department’s advice and check regularly for updates. Links to these are on our COVID-19 key information page. Always follow the latest health requirements for masks in your area. Answer our screening questions before you provide or receive support services.

On this page

Screening questions

Have you, someone in your household, or someone present during support services in the past 14 days:

  1. Had a fever, cough, shortness of breath or flu-like symptoms?
  2. Tested positive for COVID-19?
  3. Had close contact with a confirmed Covid-19 case?
  4. Returned from overseas travel in the last 14 days?
  5. Visited any case locations listed by state and territory health departments?

If you answered yes to question 1

A support worker should not provide services if you answered yes to this question. Follow the associated self-isolation and quarantine guidance for your state and do not resume service delivery / receipt of services until you have obtained a letter of clearance from your state’s public health team.

If you are receiving support services and answered yes to this question, you should inform any affected support workers and discuss with them if they are happy to continue service provision following your positive test for Covid-19.

We also ask that you Report the Incident to Mable so that we can ensure the ongoing safety of any individuals that are potentially affected.

If you answered yes to question 2

Follow the associated self-isolation and quarantine guidance for your state or territory and do not resume service delivery / receipt of services until a negative PCR or RAT test is returned.

If you answered yes to questions 3 or 4

Consult the current Covid-19 self-isolation and quarantine guidance for your state or territory. In some cases, vaccinated individuals will be able to end their isolation period early upon the return of a negative PCR or RAT test. Refer to the State and Territory guidance here.

Call the national coronavirus and COVID-19 vaccine helpline on 1800 020 080 if your answer to question 3 is about another person in your household.

If you answered yes to question 5

Get tested for Covid-19 as soon as possible. You will be able to resume delivering or receiving services upon return of a negative test, but should continue to monitor for symptoms.

If you answered no to all screening questions

You can provide or receive support services if you answered no to the questions. Ensure you always follow the latest health requirements for masks in your area.

Case locations by state and territory health department

Guidelines by state and territory health department

Please refer to this page for individual guidelines by state & territory, including mask and PPE requirements.

Guidelines

During support services

You can provide or receive support services if you have answered no to the screening questions. Make sure you practise:

Also consider increased hand washing, cleaning surfaces, ventilation and providing support services outside.

If someone has symptoms during support services

Always call 000 in an emergency.

  • Stop face-to-face support services safely and suggest the person self-isolate.
  • Call the national coronavirus and COVID-19 vaccine helpline on 1800 020 080 to find out if you can access priority COVID-19 testing and if you should self isolate.
  • Call 000 if their symptoms are severe.
  • Tell the person’s emergency contact.
  • Tell the person’s approved or registered provider or support coordinator if they have one.
  • Contact Mable’s Incident support team on 1300 736 573 or assist@mable.com.au. Alternatively you can report the incident directly using our webform

Mable aims to share the latest information as it becomes available. These guidelines are recommendations only and don’t in any way replace government or medical advice.

In this changing environment, we can’t guarantee that this page will always be up to date and reflect current government advice.

We encourage every user of the Mable platform to keep themselves informed about the latest health advice from commonwealth and state governments.

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