Home Support Screening Tools & Guidelines
Mable is aiming to share the latest information as it becomes available. These guidelines are recommendations only and they do not in any way replace government or medical advice.
We cannot guarantee that this document will always be up to date in reflecting current government advice.
We encourage every user of the Mable platform to keep themselves informed about the latest health advice from Commonwealth and State Governments.
Guidelines As Follows
All Clients should be contacted by their Support Worker prior to their visit if possible and before arrival at the home and asked the following questions:
- Have you, a person in your household, or a person who will be present in the home during service, had a fever (or a history of fever), respiratory symptoms (e.g. shortness of breath or a cough) or flu like illness in the past 14 days?
- Have you, a person in your household, or a person in the home been diagnosed with or had close contact* with a confirmed or suspected case of COVID-19 case in the last 14 days
- Have you, somebody you live with, or someone who will be present in the home returned from travel overseas or, if you’re located in any state other Victoria have returned from Victoria in the past 14 days, or are otherwise in self-isolation or self-quarantine?
- Additional question to determine if masks should be worn: do you live in or have you visited the following areas:
- Metropolitan Melbourne or the Mitchell Shire
- Hornsby Shire, Hills District, Newcastle, Merrylands (suburb), Guildford (suburb), Canterbury-Bankstown (Bankstown part), Waverley, Woollahra, eastern part of City of Sydney (Sydney, Surry Hills, Darlinghurst, Woolloomooloo, Potts Point, Rushcutters Bay, Elizabeth Bay, Centennial Park).
- NSW/VIC border communities
*Close contact includes face to face contact for at least 15 minutes, or being in the same closed space for at least 2 hours as someone who has tested positive when that person was infectious.
The Support Worker should also provide answers to the Client in response to each question.
If either party answers ‘Yes’ to questions 1, 2 or 3, face to face support should not be provided**. In the case of question 3 seek further advice from the Coronavirus Health Information Line 1800 020 080 if it relates to another person in a household. If a person has serious symptoms such as difficulty breathing, call 000 immediately for urgent medical help.
If either party answers ‘Yes’ to question 4 surgical masks must be worn when providing services
The Victorian Government has provided additional advice for Healthcare Workers and the use of PPE. If you are in Victoria, you should consider reading this resource: Guidance on the use of Personal Protective Equipment (PPE) for health workers.
** In accordance with Government and general health requirements, if there has been a COVID-19 diagnosis or flu symptoms present,medical clearance should be provided before engagement can recommence. A copy should be provided to the impacted Worker/Client, Mable and related Approved or Registered provider and/or Support Coordinator
If both parties answer ‘No’, service can proceed with the agreement of both parties.
2.1 If neither the individual nor the Support Worker have symptoms of COVID-19:
If screening questions have been answered indicating that service can proceed and neither the support worker nor the Client receiving care and support are unwell, then infection control procedures should be practiced, including good hygiene practices and social distancing measures.
- Practise good hand and sneeze/cough hygiene
- Wash your hands frequently
- Stay more than 1.5m apart wherever possible
General interventions may include increased cleaning activity, particularly of surfaces people touch, and keeping the property properly ventilated by opening windows whenever safe and appropriate.
Consider providing as much support as possible outdoors at home with participants, practising social distancing if possible.
Also consider the ‘5 moments’ of hand hygiene before and after all Client contact are:
- Before touching a Client
- Before performing a procedure
- After a procedure or exposure to body fluids/substances
- After touching a Client
- After touching Client’s surroundings
2.2 IF DURING A SUPPORT SESSION THE CLIENT OR A FAMILY MEMBER EXHIBITS SYMPTOMS:
- Cease face to face service safely and suggest the person self-isolate.
- Call the Coronavirus Health Information Line (1800 020 080) or if symptoms are severe, call 000.
- Notify the person’s emergency contact
- Notify the person’s Approved/Registered Provider or Support Coordinator if they have one.
- Notify Mable by phone on 1300 736 573 or email email@example.com.
- Call the Coronavirus Health Information Line (1800 020 080) and discuss if you can access priority COVID-19 testing and/or if you should self isolate.
In an emergency and/or if symptoms are severe always dial 000. In addition you should notify the following: