New Video Chat Feature
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We understand that meeting face to face is more personal but there are times where this might not be possible. Some examples of support that can be easily and enjoyably performed via video chat include:
Meet & Greets
We encourage both Clients and Independent Support People to conduct a Meet & Greet prior to working together. Consider using the new video chat function as a convenient way to facilitate this meeting.
Social Support, Lessons or Instruction
Video chat could also be used to facilitate social engagements or support sessions focused on companionship as well as instructional sessions such as music lessons.
Allied Health Consultations
Allied Health consultations such as speech therapy, counselling and psychology could all be delivered virtually.
What do I need to get started?
To make a video call you will require a laptop, computer, smartphone or tablet (such as an iPad).
- For video calls on your laptop or computer, most modern browsers are supported except for Internet Explorer.
- For video chat on iPhones and tablets such as iPads, you need to use the Safari browser (which is usually your default browser).
How it works
Step 1:
After you have both exchanged at least one text conversation with another person in Mable messages, you will see ‘Invite to Video’ appear at the top of the conversation or a video icon if you are using the Mable app.
Step 2:
Simply select the 'Invite to Video' or a video icon in mobile, and it will send an invitation to the other person who will receive a message in their chat saying ‘that you would like to start a video call with them.
Step 3:
The other person will then need to click ‘Join the call’ in their message to open the private virtual room. You will need to click the "Join call" button. Please make sure you allow Mable to use your camera and microphone if you see a notification.
Top Tips for successful video chats
Lighting
Ensure there is plenty of light in the area you will use to video chat so you can be seen well by the other party.
Position your device
Find a way to balance your handheld device so that you don’t have to hold it such as on a table, tray table or lap table.
Be ready
Before your video session, try to be completely ready so that you both get maximum benefit from the session time. Keep close at hand anything you need to show the other person such as learning materials, photos, etc.
Questions you might have regarding video chat
Mable doesn’t charge any fees for using this product. Be aware though that video can use significant data on your mobile or internet plan, so please be aware of any carrier charges you may incur.
All video traffic is encrypted in transit and we are not currently storing any recordings (we will, of course, let you know if this changes in the future).
Only your IP address is shared so that the call can be connected. It is not shared with any other third parties and only basic usage metrics will be stored for quality and compliance purposes.
The video call is secured to only allow invited Mable users to join it, and the link should not and cannot be shared with outside users.