Worker Safeguards

You want protections in place for both yourself and your clients. See what we do for you as your back-up crew.

Insurance

As an independent worker providing support to other people, it’s important to have the right protections in place in case something goes wrong. That’s why we’ve partnered with Zurich Australian Insurance to arrange insurances on your behalf. Cover includes:

  • Public Liability
  • Personal Accident cover
  • Professional Indemnity for claims arising from the performance of your duties

Because it’s all part of Mable, there are no upfront costs and no lengthy separate application process. And you’re only paying for insurance when actively supporting clients.

Support for your business

Record keeping and easy administration are key to keeping your business running smoothly. At Mable we have systems and support in place so that more of your time can be spent working with your clients.

You can see agreements, timesheets and messages all in one central location.

When it comes to payments, we’re working on your behalf to ensure receiving payment for your services is as seamless as possible. This includes managing positive relationships with funding organisations, government bodies and when needed, chasing up late payments.

You’re in control

On Mable you get to choose the clients you work with and the type of support you provide. This gives you the peace of mind that your skills and experience are appropriate for the work you’re providing.

Our messenger function gives you the chance to get to know your prospective clients and agree upfront on everything from services, to hours and fees before you get started. This is all then captured in an agreement so you and your clients know what to expect.

Plus, because you’re working for yourself you can choose when you work and how much you take on – giving you time to take care of your own wellbeing.

Building good boundaries

Working as a support worker means you could be in many personal situations with a client or their family. However it’s important to strike the right balance when it comes to boundaries.

Using Mable as a platform helps to maintain professional boundaries by ensuring there is a formal agreement in place with your clients. All financial agreements, timesheets and payment records are logged and available transparently through the platform. And if things go wrong, the platform serves as a buffer to help you resolve matters.

Help from head office

While our primary role is to connect you with clients, we’re here to support you, too. Whether it’s advice on how to handle a tricky situation, or you’d like independent help mediating an incident, or you have a question about navigating the sector, we’re here 9am–5pm, Monday to Friday (AEST). You can find a load of resources in the Mable resource centre, too.

  • Call the Australia-based Mable team
    on 1300 73 65 73

Checks and qualifications

Workers on Mable must be sufficiently qualified, so before you are able to provide support we confirm that you have a current Police Check and for those who require it, Working with Children checks and other qualification checks. We send you a reminder when these checks require updating, so you’re not caught short.

It’s important for you to understand your compliance obligations also, so we share news of any changes when we can. Though you are ultimately responsible in this regard, the Mable resource centre and team at head office can answer many of your questions – we provide links to online training, too.

Ratings and reporting

Our worker rating and review system, which potential clients can see when searching for you, helps people get to know you and feel more comfortable before you meet. It’s an added layer of assurance – they can see that it’s not just you saying that you’re great at what you do!

To provide feedback on a client, you can log it on the app, our website or call us on 1300 73 65 73. Our incidents and complaints team reviews the issue, investigates when necessary, and assists with remediation as required.

We’re here to help you

Contact our team on 1300 73 65 or email us at info@mable.com.au