Support Worker safeguards

You want protections in place for both yourself and your clients. See what we do for you as your back-up crew.

Insurance cover

It’s important to have the right protections in place, that’s why we’ve partnered with Zurich Australian Insurance. Cover includes: Public Liability Personal Accident cover Professional Indemnity for claims arising from the performance of your duties. There are no upfront costs, no lengthy application process and you’re only paying for insurance when actively supporting clients.

Support for your business

At Mable we have systems and support in place so that more of your time can be spent working with your clients. You can see agreements, timesheets and messages all in one central location. When it comes to payments, we’re working on your behalf to ensure receiving payment for your services is as seamless as possible.

You’re in control

On Mable you get to choose the clients you work with and the type of support you provide. Our platform gives you the chance to get to know your prospective clients and agree upfront on everything from services, to hours and fees before you get started. And because you’re working for yourself you can choose when you work and how much you take on.

Building good boundaries

it’s important to strike the right balance when it comes to boundaries. Using Mable as a platform helps to maintain professional boundaries by ensuring there is a formal agreement in place with your clients. All financial agreements, timesheets and payment records are logged and available transparently through the platform.

Help from head office

Whether it’s advice on how to handle a tricky situation, or you’d like independent help mediating an incident, we’re here 9am–5pm, Monday to Friday (AEST). You can find a load of resources in the Mable resource centre, too, or you can call the Australia-based Mable team on 1300 73 65 73

Checks and qualifications

Workers on Mable must be sufficiently qualified, so before you are able to provide support, we confirm that you have a current Police Check and for those who require it, Working with Children checks and other qualification checks. The Mable resource centre and team at head office can answer many of your questions.

Ratings and reporting

Our worker rating and review system helps people get to know you and feel more comfortable before you meet. It’s an added layer of assurance – they can see that it’s not just you saying that you’re great at what you do! To provide feedback on a client, you can log it on the app, our website or call the team on 1300 73 65 73.

Common questions about
Support Worker safeguards

We’re here when you need us

Contact our team on 1300 73 65 or email us at info@mable.com.au

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We’re here when you need us