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Watch: Self managing your Home Care Package

At Mable, we have seen many of our customers receive more hours and flexibility from their Home Care Package by self-managing. Our founder Peter Scutt hosted our first webinar of the year on 31 January covering this topic, to help educate the overwhelming majority of people that we speak to, who don’t know about this option and how simple it can truly be!

If you couldn’t join us, the webinar is embedded below so you can watch at your leisure and share with your network. We had a very engaged audience who asked many great questions. We’ve answered these all for you below.

Stay tuned for our upcoming webinars here, and if you have any questions about the Mable platform, or how you can use us when self-managing your home care package, please contact us on 1300 73 65 73 or email us at


I want to self-manage but I live in a small country town without any Mable workers and plenty of people looking for work. Can I hire people from my community?

Yes, you can! We see Mable as a community-based solution for people to find care and support, especially in rural and regional areas – creating not only jobs, but also connected communities. Just let us know who they are and we will fast track them through our onboarding process which includes police checks, references and qualifications (if necessary). Once they’re approved, you can engage them through the platform and they’ll be covered by insurance.

You can’t generally engage a family member but you may be able to in certain cases, for example in a remote community. You could discuss this with your case manager.

How do you choose the progressive providers you work with?

We like to work with providers we think put the consumer at the centre of their business. They offer competitive admin fees and a tiered, flexible case management structure. Some clients may need full case management whereas others are looking for more choice in how they schedule services and who provides them.

Please call us on 1300 73 63 53 if you’d like to find out more about the partners we work with, and how you can get connected.

I’m a case manager for what I would consider a progressive provider and I’d like to use this for my customers, is that possible?

Definitely. Case managers are quickly able to recognise a consumer who will benefit from self-managing. A consumer who wants to have more choice and needs more hours is likely looking for something different.

As a Case Manager, you’ll have a login to the platform and you’ll be able to help your clients engage support. Please call us on 1300 73 63 53 to learn more about your options.

What interim government support is available while I’m waiting for a package?

There are a number of different programs. During the webinar, we’ve predominantly been talking about Home Care Packages for people with more complex needs requiring an Aged Care Assessment Team (ACAT) assessment. About a million Australians are receiving assistance through the Commonwealth Home Support Program. This is entry-level support for people looking to remain at home and you’ll need a Regional Assessment Service assessment.

What does Mable cost?

As a consumer, you search directly for workers and then negotiate services, schedule and an hourly rate. There is a 5% service fee for the consumer and 10% service fee for the worker. This importantly covers our onboarding and approval process, and insurance, as well as other support provided to the our community. You can find out more about our fee structure and comparison to traditional providers here.

Do you cater for people who are not computer-literate?

We are an online platform, so you do create a profile and select workers on your computer or mobile device. If you are not comfortable doing this on your own, you might decide to host your package with a provider who can provide you with a little extra case management – and they can help you to select and schedule your workers via Mable.

What is case management?

This term has been in aged care for some time. Case managers are also known as coordinators or client advisors. The case manager works with a family to develop an individualised care plan, based on what the personal needs while aging . The case manager allows the family to put that plan into action and stays in contact as circumstances change. In a complex case, the case manager might be in touch regularly. For families who are comfortable self-managing, it might only be a couple of times a year.

Does the service provider still have responsibility for my care plan?

Service providers still have a duty of care to the client, to make sure the client is acting reasonably in the choices they’re making. Different providers have different levels of risk tolerance when it comes to putting consumer at the centre and allowing them to make their own choices. And they are still responsible for developing an individualised care plan, whether or not you are self-managing.

If I use you as an interim solution, how do I get a care plan?

We are a platform that connects people, so we can connect you with case managers who can develop a care plan with you. Some of those might be available through home care providers but increasingly we’re seeing independent case managers, people with a case management background willing to be independent advisors to consumers around their aged care needs and how to get the best out of their funding.

Would like you like to see those figures again? Read more about the benefits of self-managing your home care package. For guidelines about how to make the switch, find out how to port your package.

Take a different approach to how you manage your Home Care Package and engage your team of support workers. Get in touch if you’d like to move forward!

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