When you’re making choices about how to access support for yourself or your loved ones, there are lots things to consider; affordability, convenience, experience of support staff or the level of control you’d like over managing your services.
Here at Mable, we find that different things will matter to different people, but safety is one universal consideration that sits front of mind for all clients.
While in the past hiring your own supports may have seemed like a risk, today it’s becoming commonplace. In fact, it’s moving people closer to the vision that the NDIS and the Consumer-Directed aged care movement were built around.
There are lots of different aspects to ensuring safety of clients, and you don’t need to do it on your own. Here are seven reasons why finding and engaging your own independent workers with a support network like Mable can give you peace of mind.
- We‘ve done the checks and balances
We’ve verified all workers on the Mable platform so you don’t have to. All workers offering their services via Mable are subject to a strict onboarding process which includes providing references checks and evidence of required qualifications where relevant and work experience.
They must also have an ABN and a current police check to sign up, and if they intend to work with kids, a Working with Children Check.
- It’s all there in black and white
With Mable, you have complete transparency. As a client, each time you log in, you’re presented with your own personal dashboard with information on your workers, timesheets, agreements you’ve made and any messages you’ve exchanged.
Each agreement you make with a worker details the who, what, where (and when) of each arrangement, so there can be no confusion around expectation of each shift – and the platform also allows for workers to record shift notes after each session.
- Cover up
When you engage a worker through Mable, they’re automatically covered by comprehensive insurances which we arrange on their behalf for shifts invoiced via the platform. The insurance policy is provided by Berkshire Hathaway Specialty Insurance and covers Public and Products Liability, Professional Indemnity (including Medical Malpractice) and Group Personal Accident (including journey insurance) for all Independent Support Workers. If you would like more information on the policies, you can find it here.
- The community has spoken
You can’t overstate the power of a referral network. And when you sign up to Mable, that’s essentially what you’re getting access to. It’s natural to want to hear from those who have trod the path before you. Every client who hires a worker via Mable can leave a review of the service and provide any feedback – good or not so good – that’s available for other potential clients to see.
Our badging system also rates workers with bronze, silver and gold for those who’ve received consistently positive feedback from clients and the Mable team.
- The power of choice
You can’t underestimate the power of consumer choice. In the world of aged care and disability support, the power balance has shifted. Consumers are in the driver’s seat. Just as you can find and hire your own support workers, you can also choose to end the arrangement if it’s not working out for you. Unlike traditional models, where clients have little choice over who comes into their home, with Mable, they’re hand-picked.
Many workers on the platform offer the first hour free for the purposes of a meet and greet, so you ensure you feel comfortable together. Once you’ve started working, there’s no long-term contract tying you to one another if you decide it’s not the right fit.
- You and your tribe
Many people accessing support aren’t doing it alone. Maybe you’re working with a support coordinator who is helping you navigate the NDIS. Perhaps you have a family member who’s giving you a hand using the technology. In any case, you can provide an advocate with permission to manage your account on Mable, with both you and them having access to the platform. Together, you can liaise with workers, make agreements, arrange payment and review shift notes. You can also choose to allow them to work directly with the Mable team and manage it all on your behalf.
7. We’re standing by
Just because we’re a technology platform, doesn’t mean you’re on your own. You’re supported by a team of real people, based in an office in Sydney, who are on hand to answer your call. Pulling your hair out with a technical question?
Want to share some feedback on the platform? Concerned about how to approach an issue with a worker? Call us, or send a message via chat, and we’ll help you out.
Ready to give it a try? Start by taking a look at who’s offering support in your local area. Click through to search now.