Imagine receiving one-on-one assistance to find the right support worker for your needs, someone who’ll guide you through until you’re entirely comfortable. That’s what you get when you join Mable, a service that’s provided complimentary!
When you sign up as someone seeking support on Mable, you’re connected with a Dedicated Support Specialist. They will guide you through the tips to post a great job post or search for the right workers for you, advice around shortlisting and meet and greets, as well as any support around how to use Mable.
Simon, Mable’s Customer Engagement Manager says that the onboarding process makes a world of difference for clients. “The Mable platform is designed to be simple and intuitive anyway,” he says, “but we like to provide that extra level of assistance to make sure our clients feel happy and supported from day one.”
Mable’s Dedicated Support Specialists are very friendly and knowledgeable and they help clients get the most out of the features Mable offers.
“… freedom to get more independent in my life”
55-year-old Jessica from Queensland was having difficulty accessing support. When someone suggested Mable, Jessica explored the option and was connected with one-on-one support to find her way around.
“Stephen is my Dedicated Support Specialist at Mable,” Jessica says. “Every step of the way, he has patiently helped me, no matter with big or small requests. You have no idea what this means for me. I haven’t had help from people who were supposed to help me, but Mable has given me the freedom to get more independent in my life.”
When she first found someone providing care and support services with whom she felt a good fit, Jessica wasn’t sure how to set up the agreement, so she called Mable and Stephen helped her sort it out within minutes. He also explained ‘Last Minute Jobs’ to Jessica who was delighted to learn that she could engage a support worker with as little as four hours’ notice.
“I’m looking forward to trying all the features,” Jessica smiles. “The app is so brilliant and easy to use. I’m actually really excited for the first time in three years. I feel so empowered now. I went out three times this week for my own grocery shopping and I have started to prune my roses.”
One-on-one support for you too
A Dedicated Support Specialist can help you complete your own client profile, search support worker profiles, craft a job post so that suitable support workers respond to you, shortlist some support workers and arrange a meet-and-greet with them and much more!
Simply call 1300 73 65 73 or email firstname.lastname@example.org and you’ll discover just how straightforward it is.