Quality support; what does it mean to you?

For NDIS participants, safety and quality of their pair supports are a huge consideration. Ensuring the workers you’ve engaged have the appropriate skills and training to deliver the support you need is crucial. With Mable, you’re engaging independent workers directly based on a detailed profile of their skills, so you can choose them based on the specific things you need, as well as attributes which are important to you personally.

Independent support workers on the Mable platform have gone through a thorough approval process to get there. For starters, all workers must have an ABN, current police check and, if relevant, a current working with children check. Our background and qualification checks ensure personal care workers evidence that they have experience or training to provide the services they’re offering. Nurses and therapists are required to provide their registration details which we check with Australian Health Practitioner Regulation Agency. There are many specific services that support workers on the platform can’t offer unless they have the appropriate training to do so. 

Finding the specific skill sets you need

Quality and qualifications are two very different things. Our clients tell us time and again that depending on the type of support they’re after, a person’s training may not be as important to you as who they are as people. Independent support workers like Kylie bring a raft of skills to the table which don’t necessarily include experience in traditional support roles. And parents of younger clients may be seeking someone closer in age when engaging social support for their kids.

Of course, there will be other situations in which the training of your support worker is paramount and their experience will be inextricably linked to the quality of support you receive. Specific skills like medication management, hoist and lift or experience working with clients with specific mental health issues might be examples.

Luckily, with Mable, you get to choose. And you can select different support workers from the community to provide you with different services. In fact, for most clients using Mable with their NDIS funding, the support they receive doesn’t just come from one individual but from a team.

NDIS Code of Conduct

The NDIS Quality and Safeguard Commission has designed a mandatory NDIS Code of Conduct for NDIS service providers and workers that provide support to participants. Mable is committed to supporting quality and safeguard measures which reflect community and industry standards and place a strong value on best practice within the sector.

We’ve sent information to all independent support workers on the platform to undergo the training. You can recognise support workers who have completed the training, who will have the following badge which will be displayed on their profile.

The people have spoken

Unlike traditional support models, Mable’s community of independent support workers are subject to community reviews and feedback. Providing an extra layer of security and comfort, reviews from other clients also gives you a glimpse into what support from each individual might look like.

Interested in browsing the profiles of independent support workers in your local area? Start searching today, or sign up for free to start a conversation.