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New report highlights how small businesses operating via the Mable platform are helping relieve workforce pressures

Businessman who uses a wheelchair discussing while sitting with colleague in creative office

By Peter Scutt, CEO Mable

Earlier in the year, we hosted our first Mable Small Business Webinar aimed at new Independent Support Providers on our platform to help showcase how they can get their businesses up and running and deliver excellent customer services to their clients.

As part of the webinar, we released new data which took a deep dive into the current workforce pressures across the National Disability Insurance Scheme (NDIS) and the Aged Care sectors. Through this data, we outline how, by tapping into a new community-based workforce of small businesses and sole traders, we can improve outcomes while alleviating some of the current workforce shortages being experienced across the sector.

Current challenges in care sectors

We know the challenges for the aged care and disability support workforce. They have been well articulated through numerous reports, reviews as well as the previous Aged Care Royal Commission and the active Royal Commission into the disability support sector.

These challenges include low wages, insufficient hours, a lack of a career pathway, uncertain rosters, task-driven roles, often not being paid for travel time or gaps in the roster and staff not feeling empowered — leading to the low morale among workers, difficulties in attracting workers to the sector, and an ageing workforce.

How Mable is part of the solution

Mable is focused on solving these real challenges and improving human services through innovation and technology that puts consumers and support workers at the centre of the market. This lowers overheads embedded in traditional support models as well as increases choice and flexibility for people who need support and people who offer support. In turn this is attracting a diverse and skilled workforce of small business and sole traders.

Independent support providers working via Mable are more empowered, have choice and control, work locally and have the opportunity to earn more. After platform fees, the average rate earned by independent support providers on the Mable platform Monday to Friday is above $40 for social support, domestic assistance and personal care, after platform fees. These rates have risen approximately seven per cent each year over the last two years.

At the same time, consumers are paying less, enabling them to get more hours of support from the same Government funding, whether that be NDIS funding or Home Care Package funding. So, more of this Government funding – around 86 per cent – ends up in the hands of the people providing support who live and work in communities around Australia.

About Independent Support Providers on Mable:

  • 50% are new to the sector
  • 48% speak another language
  • 52% are aged under 40, while 8% are over 65
  • Several are over 80
  • 26% of workers are male versus 11% in the sector.

Sole businesses are key to relieving workforce pressures

Small businesses are particularly well suited to meet the diverse needs of NDIS participants and older people wanting to remain living in their own homes and communities for many reasons. Namely, they operate locally, know their community, are innovative and responsive to the needs of people in their community, tend to be highly motivated and operate with low overheads.

The top three motivations for joining the Mable platform, as told to us by Independent Support Providers, are:

  1. Wanting more flexibility to control the days and hours they worked (72%)
  2. Wanting to choose their clients (68%) and 
  3. Wanting to help others in their community (63%).

The top three reasons why workers think they can provide very good/good service while working independently through the Mable platform are:

  1. They can build long-term relationships with their clients (86%)
  2. They can choose the clients that they work for based on their skillset (85%) and
  3. They can spend quality time with their clients (83%).

Of those surveyed, 91% rated their overall experience of working independently via the Mable platform as good or very good. In comparison, only 46% rated their overall experience working as employees of a care organisation as good or very good. 

At Mable, we take a common-sense approach to service delivery by enabling Independent Support Providers and clients to connect and build relationships based on mutual need, trust and understanding.

That’s our secret to success.

Peter Scutt
Founder and Chief Executive Officer, Mable

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