At Mable, the concept of safeguards are at the centre of everything we do. That’s why, when using Mable, you not only gain access to the largest community of independent support workers in Australia, but also enjoy a number of protections that help to ensure you can feel confident using our platform.
Every hour of support facilitated via Mable comes with industry-leading insurance.
Mable has partnered with Zurich Australian Insurance to arrange industry leading insurances on behalf of independent workers using the Mable platform, which are designed to protect both you and your workers.
All services* invoiced through Mable are automatically covered by industry leading Public Liability and Professional Indemnity insurances along with Personal Accident coverage arranged on behalf of independent workers. As long as your workers are logging all timesheets via the Mable platform, you can rest assured that you are covered for every hour of support. If you’d like to read the fine print, you can do so here.
*Allied health professionals are required to evidence that they have their own insurances.
Stringent background checks and worker ratings
All workers on the Mable platform must undergo a rigorous checking and vetting process before they are approved and active on our safeguarded marketplace. To make sure that all workers retain up-to-date checks and qualifications, our system monitors expiry dates, automatically reminding workers when these need to be renewed. If a worker’s checks or qualifications lapse, they will be removed from the platform until they are reinstated. This regular check of qualifications is important to ensure that you always receive a high level of support from your independent workers.
Whether you need advice on how to deal with a difficult situation, have an enquiry about the platform, or have a question about navigating NDIS or My Aged Care, we can be reached 9am-6pm, Monday to Friday (AEST), at 1300 73 65 73.
All client interactions, incidents and emergencies that are reported are stored on the Mable platform, allowing us to respond quickly and effectively to any issues that arise. For instance, if there is an issue with a worker, we can investigate, and if appropriate have that worker removed from the Mable platform quickly.
We make communicating easy
Through communicating with workers through Mable, you are given a greater level of protection than you would have using your own phone or email system. Plus, on Mable you have all the information you need in one easy to access place. You can see your meeting times, any jobs you’re looking to get done, Worker Agreements, shift notes, timesheets, and a record of your billings and invoices. This way, if there is ever an incident, or if your family needs to see records of the work completed by a support worker, this information will be close to hand and easy to find. Through centralising all communications, the process is made easy to manage, straightforward and safe. You can find out more about the safeguards Mable has in place for its users here.
If you’re interested in finding out what support is currently available in your community,click here to search the profiles of independent support workers.