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Training Resources for Care Workers

In order to deliver the best possible care and support to your clients, it is important to keep yourself informed and educated.
Below is a list of resources and training materials that you might find useful:

Face to Face
Fully Funded Dementia Support Course through TAFE NSW
TAFE NSW is offering a free dementia support course for front line staff working in residential and community aged care covering the latest in dementia care and responding to challenging behaviours.
The course is aimed at people who hold a certificate III or higher in an area of direct client care, but those who have substantial related experience – as a paid or unpaid carer – may also be eligible.
There are four units that make up the course:
Provide support to people living with dementia – CHCAGE005
Develop strategies to address unmet demand – CHCCCS008
Facilitate responsible behaviour – CHCCCS009
Respond effectively to behaviours of concern – ChCCCS020
Course will be delivered using a blended approach, with both online and face to face components.
For more information or to register interest in the course email:

Online learning:

The Australian Healthcare and Hospitals Association (AHHA) offers the Palliative Care Online Training Portal, funded by the Australian Government.
The Portal provides free training for anyone who wants to build their skills in caring for someone with a life-limiting illness including:

  • Understanding the needs of people and their families as they approach end of life
  • Assessment skills
  • End of life conversations
  • Self-care and building resilience
  • Pain management and recognising deteriorating patients.

To sign up, go to

IDMH e-learning is offering a free course for care and support workers wanting to know more about intellectual disabilities and mental health.By registering with 3DN eLearning, you will have free access to the following:

  • Notifications for new content and new features
  • Certificates for completed modules
  • Personalised learning homepage so you can keep track of your progress
  • Email support directly with the 3DN team
  • Access to the 3DN forum where you can engage with and discuss intellectual disabilities with other users
  • Access to other user group eLearning content

To sign up, go to and register as a professional.
University of Queensland has developed a wonderful FREE resource for anyone who would like to gain specific insight into lives of people with intellectual disabilities around the world, and their family and supporters.
The course is self-paced as it is delivered completely online. Here’s what you’ll learn:

  • Insights into the daily life of those with intellectual disabilities and their families.
  • Challenges and obstacles experienced and how these are overcome.
  • Specific healthcare needs and how to promote good health for people with an intellectual disability.

Click here to enroll or learn more
UNSW has helped develop two free online courses that are being offered on the Future Learn Platform which is suitable for anyone wanting to raise their awareness of disability and disability-related issues within a global context. You are encouraged to work through the course week-by-week. However, once you enroll, materials will continue to be available to you after the course officially ends, so that you have the option to work at your own pace. Resources and strategies to support your learning include:

  • Written, audio and visual resources (transcripts and audio descriptions/files provided)
  • Stories from people with disabilities
  • Interviews with leading disability studies experts
  • Talking points to help guide online Comments
  • A glossary of terms
  • A Learner Guide, Mel, who will show you how she worked through the material and
    an opportunity to take your learning further through activities to extend and expand your knowledge

Take advantage of this opportunity and enroll today:
Disability and a Good Life: Working with Disability (commences 1st August)
National Disability Services (NDS) has created an online Disability Induction Program for anyone who works in the disability sector.

  • The first module is FREE. There is a one-off fee of $50 plus GST for unlimited access to the remaining modules. However, residents of NSW can access the Disability Induction Program at no cost for a limited period.
  • This program explains and demonstrates through scenario-based learning how to place a person with a disability at the center of all decision making and operational activities.
  • The program consists of 5 courses with 2-3 modules in each

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