How does Mable align services to NDIS support items?

In this article:

Service categories and NDIS support items will now be automatically linked
Examples of the new feature in action
What to do if the automated service categories are incorrect
When to update agreements
Frequently Asked Questions

Service categories and NDIS support items will now be automatically linked

Mable is introducing a new platform feature and making changes to payment processing. We will now automatically align support worker services to NDIS support items. This will improve the payment experience for support workers with NDIS plan-managed clients.

For a better user experience, we’ve planned a phased roll-out. This involves providing the feature to groups of NDIS plan-managed clients and plan managers gradually during an initial testing phase before launching the feature later this year.

During the testing phase, invoicing will continue as usual. After the launch, NDIS support items will be automatically added to invoices for NDIS plan-managed clients only.

When the new feature is available to NDIS plan-managed clients during the testing phase, support workers will notice that the services they provide are automatically assigned a service category when they next create or update a service agreement.

Examples of the new feature in action

Example one

In this example of a new service agreement, the Mable platform has automatically selected ‘Personal Care and/or Daily Living Assistance’ in the rate section based on a job description that included meal prep, light cleaning and shopping inclusive of transport.

The list of service categories for this support worker includes only the services they’re qualified (for example, nursing) and verified to provide.

These service categories contain one or more NDIS support items (also called NDIS line items) that consist of a brief service description and unique numerical code.

Example two

01_011_0107_1_1 – Assistance With Self-Care Activities – Standard – Weekday Daytime

When the support worker submits support hours, the Mable platform uses the service category and other data, for example, the day and time that support was provided, to assign the correct NDIS support item.

What to do if the automated service categories are incorrect

We anticipate that the auto-selected service category will be correct in the majority of cases. If it isn’t correct, refer to the FAQs below for more information.

During the testing phase, the Mable team will be performing quality checks. At launch, NDIS support items will be visible on invoices for NDIS plan-managed clients.

When to update agreements

When the feature becomes available, all agreements must be updated. The support worker must be the one to process the update and the client must accept it. Once the agreement has been updated, the service categories will automatically be added to the support worker’s rates.

Prior to launch we’ll contact all support workers with NDIS plan-managed clients to remind them to update their agreements, if they haven’t already done so.

Frequently Asked Questions

Aligning services on Mable with NDIS support items helps streamline payment processing for support workers with NDIS plan-managed clients by:

Reducing potential support item selection errors.
Reducing manual handling times for plan managers.
Reducing the likelihood of a plan manager incorrectly rejecting an invoice.
Enabling the Mable platform to more accurately show support workers when a rate may be above an NDIS price limit. This is to reduce potential errors that may result in invoice rejection.

This feature and change to payment processing are designed to reduce manual handling times for plan managers and reduce avoidable errors (such as exceeding an NDIS price limit) that may cause a plan manager to reject an invoice. Clients who self-manage their NDIS plan are guided but not restricted by NDIS price limits. Hourly rates for NDIS plan-managed clients must stay within NDIS price limits or the plan manager is required to reject the invoice.

The Mable platform auto-selects a service category based on the job description and the services the support worker is verified to provide.

If the auto-selection does not represent the full range of services that have been agreed on for this rate:

The support worker can select additional checkboxes for the other services they’re verified to provide and consider if they could create a different rate if their selections cover multiple categories. Always create another rate if service categories use different parts of the client’s budget.

If the support worker is unsure about the types of support they should be providing, speak to the client. Make sure to describe the services being provided in the agreement to avoid any misunderstandings.

If the service the support worker is verified to provide is missing from the list (for example, they provide a more specialised type of support) they can request assistance from the Mable team to add a service category.

To do this, either:

Select

Looking for another service category? > Request a service

In the rates section of a new agreement or an agreement being updated to access an online form

or
Contact us using Live Chat. We’ll complete an identity check and send a link to an online form.

Once the form has been completed, request assistance from a Mable platform administrator and we’ll ask for consent to update the service agreement and send it to the client. Once the client has accepted, the Mable platform administrator will also update the service category in any support hours that may have been submitted before the client accepted the updated agreement.

Refer to the table below for how Mable service categories align with NDIS support items and to see some examples of the services they include.

If a support worker is unsure about the type of support they should be providing, they should discuss this with their client.

Mable service category	NDIS support items	Services this includes
Domestic Assistance (general cleaning/ gardening service)	Assistance with Personal Domestic Activities	– General cleaning and housework – General gardening and yardwork
Personal Care and/or Daily Living Assistance	Assistance with Self-Care Activities	Support with everyday tasks eg: – Meal prep – Light cleaning – Personal admin – Shopping Personal care – (Additional qualification required) – Bathing/showering – Toileting – Assistance with eating May include providing transport during the delivery of services.
Social Support and/or Community Access	Assistance to Access Community, Social and Recreational Activities	Enabling a participant to engage in community, social and recreational activities. This may include: Attending appointments and social events Attending community events, sports or personal interest events. May include providing transport during the delivery of services.

Mable service category	NDIS support items
Nursing Services (The Mable platform will refer to the services you’re verified to provide).	Delivery of Health Supports by a Registered Nurse (Capacity Building) Or Delivery of Health Supports by an Enrolled Nurse (Capacity Building)
Occupational Therapy	Assessment Recommendation Therapy or Training – Occupational Therapist
Physiotherapy	Assessment Recommendation Therapy or Training – Physiotherapist
Psychologist	Assessment Recommendation Therapy or Training – Psychologist
Speech Pathologist	Assessment Recommendation Therapy or Training – Speech Pathologist

For more information about NDIS support categories and support items, refer to the NDIS Pricing Arrangements and Price Limits.

For a better user experience, we’ve planned a phased roll-out. This involves gradually providing the feature to groups of NDIS plan-managed clients and plan managers during an initial testing phase and then launching the feature later this year. By the launch, it will be available to all NDIS plan-managed clients and plan managers.

Yes, update the agreement if an NDIS plan-managed client’s agreement has the new feature with service categories in the rates section.

Before launch, we’ll contact all support workers with NDIS plan-managed clients with more information and to ask them to update their service agreements, if they’ve not already done so.

For a better user experience, we’ve planned a phased roll-out. This involves gradually applying the feature to groups of NDIS plan-managed clients and plan managers during an initial testing phase and then launching the feature later this year.

To check if the feature is available for a client go to:

My clients > View agreement > Manage agreement > Update agreement

When the new feature becomes available, support workers will notice that the services they provide are automatically assigned a service category in the rates section when they update an agreement.

The following is an example of how support workers might explain the reason for updating an agreement when messaging or speaking to a client.

Example

I’ve sent you an updated service agreement to accept. Don’t worry, nothing about our arrangements has changed. Mable will be introducing a new feature that better aligns worker services with NDIS support items to make it quicker and easier for plan managers to process invoices.