Make a great first impression with new clients

Now you have captured your client’s attention and they have messaged you through the platform, it’s important that you make a great first impression.

Responding to potential clients

When a potential client messages you on Mable you will receive an email and SMS to alert you. If you can, try to respond to your client within an hour.
If they have contacted you, it is most likely they have contacted other care workers available in the area, so it is important to respond promptly.
Even if you are not available to work with them, you should still message the client promptly – they could refer you to a friend or have another job available in the future.
Make sure that you address any questions that the client may have asked.

Hints & tips for a successful interview

After messaging with the client on Mable they might ask to call you, or meet with you in person for an interview.
Keep these tips in mind when you do speak with them for the first time:

Phone interview

Ensure you treat the first phone conversation like a phone interview, as this client could potentially become a long-term client. Throughout your phone conversation they will be judging whether you are capable for the role.
Voicemail: Make sure you leave a professional voicemail in case a client cannot reach you. Here’s an example:

Hi, this is [Insert your name here], I am sorry I missed you. If you could kindly leave your name and number, I will return your call as soon as I can. Thank you!
Your voicemail

When recording your voicemail, make sure you are somewhere quiet and that you sound approachable.
Environment: During your phone interview, make sure you are in a quiet environment with no distractions! We also recommend turning off call waiting on your phone when you are expecting to have a phone interview.
Be prepared: Have your notepad and pen ready. It will also be helpful having your resume in front of you in case you need to refer to it.
Posture: Sitting with great posture while you are on the phone will convey a professional tone in your voice. If you are laying on a couch during your phone interview, that energy will be conveyed in your voice.
Finishing your conversation: It is now your opportunity to ask any questions. You can ask the client what the likelihood is of you receiving the job. You may also wish to finalise any discussions such as what your rates are, prospective start date, etc.
Following up: After your phone conversation, follow up within 2-4 hours. You can do this by simply sending a SMS, email or message through the Mable platform.
We suggest something similar to the below:

It was lovely speaking with you. I look forward to hearing from you regarding the opportunity.
Follow up with a polite email or text

Face-to-face interviews

Meeting Place: If your potential client wants to meet you at their property, ensure you indicate this on the Mable messaging system so we know where you are. If they ask to meet you in a public place, we recommend meeting in a local café, library or park.Dress appropriately: Presentation is everything. Wear professional clothing to your interview such as trousers and a shirt. Do not wear inappropriate clothing (gym gear, revealing clothes etc.)
Arrive 10 to 15 minutes early: It will indicate that you are punctual. If you are meeting at a public place, it is best that you get there before your client.
Have a pen and paper ready: It is always a bonus when you take notes. To the client it will show that you are professional and interested.
Your resume and portfolio: Remember to bring along your police check and qualifications, and make extra copies to provide to your clients. Bring a typed copy of your resume, or print out a copy of your Mable profile that lists your work history and qualifications.
Eye Contact: Having eye contact throughout an interview will show that you are listening.

Top tip!
Remember to be positive – clients always appreciate a positive attitude. Remember to smile and most importantly, don’t forget to be yourself!