How to respond to potential clients

When a potential client messages you on Mable we will send you:

  • An email notification
  • Mable APP notification
  • SMS (if you have opted-in for Mable SMS)

If you can, try to respond to your client within an hour. If they have contacted you it is most likely they have contacted other support workers available in the area. Support workers who respond promptly will make a great impression and are more likely to get the job.
Even if you are not available you should still message the client promptly – they could refer you to a friend or have another job available in the future.
If the client has asked you a specific question, it is important that you answer their question clearly to avoid going back and forth. This is very important to the client to demonstrate you are listening to their needs.
After messaging with the client on Mable they might ask to call you, or meet with you in person for an interview.