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How to add a cancellation policy to a service agreement

Adding a cancellation policy to your service agreements is a professional way to set clear expectations and manage last-minute cancellations. It’s something that an independent support worker and their client should discuss and negotiate when formalising a service agreement on the Mable platform.

Adding a cancellation policy

To add a cancellation policy to your service agreement, an independent support worker can insert the text outlining what you’ve agreed to on Mable. Below is an example you might like to use and update in an agreement.

Cancellation policy: To cancel a session, contact me by messaging me on Mable’s Team Chat feature at your earliest convenience. If less than 24 hours notice is given, support hours will be submitted for the full cost of the cancelled session.

You can then submit support hours for a missed session if the cancellation notice period is not met, or you can choose not to, at your discretion – depending on the circumstances.


You may find it useful to remind clients who have a tendency to forget session times or if the session is not frequent and regular, to avoid disappointment.

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