Get started by reviewing resources for support workers

Working independently via the Mable platform offers you the opportunity to build your business and brand around your life, while making a difference in someone else’s. Connect directly with people in your community seeking care and support. Set your own rates and hours and choose clients you want to work with.

These resources are designed to help you learn how to use the Mable platform and to make the most of opportunities to build your own business.

You can start right here, by watching our Support Worker playlist on YouTube, which features videos about how to use the platform to find, communicate with and manage your clients all online.

The following articles provide you with handy links and information to ensure you have the foundation skills to provide exceptional service to your clients:

Understanding funding and the fine print

Fair trading for your clients

Keeping clients safe

Additional client resources can be downloaded here:

– NPS MedicineWise Medicines List Proforma

– Your Client’s Profile Proforma

– Care Plan template

– Checklist for Manual Handling of People

– Charter of Care Recipients Rights

– Home Visiting Guide

– Home Risk Assessment Form

Join the: Mable Community of Care Workers Facebook Group to share tips and ideas with your colleagues on the platform and see what creative initiatives others are taking to build their network of clients.

For independent support workers and nurses, setting the right price is an important first step in establishing your business. Although you are using the Mable platform to find and connect with potential clients, your business is all yours, and it’s up to you to determine what to charge your clients. It is important that you set rates that will make you profitable.

The rates that independent workers set can vary based on location, your credentials and experience and the services you are offering. You are best placed to understand your cost of providing the services. 

Whether you’re providing social and domestic services, personal care or nursing, the following tips will help you establish a price point you are comfortable with.

Check out the rates of other care workers in your area

A number of factors will determine what price is fair to charge for your services, including location and competition. Much like housing prices will change depending on neighbourhoods, prices for your care services will also depend on where your business is based and the transport costs you incur.

Checking out what other care workers in your area charge, as well as local home care agencies is a good place to start. Note that often, agencies may charge a lot more because of their many overheads such as advertising, insurances, legal fees, rent, supplies, bills, and more. Many of these costs are included in the 10% Mable platform fee – but you do need to consider factoring these costs into to your rates as well.

How to create more value

Delighting your clients by exceeding expectations is the best way to retain your clients and receive word of mouth referrals and positive ratings and reviews.

What defines ‘good customer service’ can be hard to pinpoint, but will definitely include the following:

– Being professional and reliable– Listening to what your customers really want and being responsive to their sometimes diverse needs. Some needs, such as social connection, may not always be obvious.

– Handling any customer feedback with care and concern

– Responding to your clients quickly and communicating clearly

– Thanking your customers for their business – do something special for them every now and again to show your appreciation

Clients may also appreciate you showing initiative and suggesting activities or teaching them new skills to build their independent living skills or connect them to their local community.

Setting your rates

Being an independent support worker on Mable means building your own business on your terms, at rates that suit you and your client. If you’re unsure what your indicative rates should be, now’s the time to get them right.

Read more about this here.