LGBTI Inclusiveness

Mable is LGBTI Inclusive. We recognise and celebrate people’s individuality and their right to access care that’s just right for them.
Mable is by nature an inclusive service that recognises and celebrates people’s individuality and their right to receive personalised and sensitive care. We also respect people’s right to exercise choice when it comes to who provides their care and support.

Our service allows customers to search for and find the right care or support worker for them.

To make sure we are responding to the needs of our LGBTI customers we:

  • Understand and respect the need for privacy and confidentiality.
  • Understand members of the LGBTI community rarely want to be solely defined by their sexual orientation, sex or gender identity, but for many it is an important part of who they are and may be important in finding the right care worker.
  • Recognise that there is no requirement to disclose information unless you want to. It is your choice.
  • Allow care and support workers to self-identify as “LGBTI Friendly” and offer care and support workers the option of undertaking LGBTI sensitivity training developed by ACON and provided through the National LGBTI Health Alliance.

By undertaking the training, care workers can be accredited as “Rainbow Inclusive”. These badges form part of a care worker’s profile.


 
On the Mable’s platform, you have the opportunity to give feedback on your care and support workers. If in your experience, a care worker is truly LGBTI Inclusive, then you can give this feedback on their profile, helping other consumers make the right choice for themselves.

By undertaking the training, Care Workers can be accredited as “Rainbow Inclusive”. These badges form part of a Care Giver’s profile.

Making the most of your Home Care Package

More than 1,000,000 older Australians receive some form of home care, with many dipping into their own pockets to fund it. The government also provides ageing people in Australia with financial assistance to obtain the care they need to continue living safely and independently at home. Called Home Care Packages, they range from Level 1 for low-level care to Level 4 for high-level care, with each level allocated an individual funding amount or budget.
Over 80 000 Australians are recipients of Home Care Packages, with this number set to increase to 140,000 over the next 5-7 years.
From February 27, 2017, consumers finally have the freedom to shop around for the best deal when it comes to using their home care package.
But what is a good deal and how do you know when you’re getting one?
With many consumers in the dark about Consumer Directed Care, and little understanding of what they are currently paying their provider, how do you determine whether you are getting a good deal from your home care package? And, for those that have the means to pay privately, how do you make the decision to do so?
We’ve created this guide to take you through the steps to determine what’s a good deal for you and your circumstances.
Firstly, how do you access a Home Care Package?
The starting point for accessing government funding is the My Aged Care contact centre 1800 200 422 and website www.myagedcare.gov.au. My Aged Care provides a central registration function and initial screening of people seeking government funded services. If you are initially assessed over the phone as having complex and multiple care needs, the My Aged Care contact centre will refer you for a further assessment undertaken by your local Aged Care Assessment Team (ACAT) to determine the type of care needed and the level of Home Care Package required.
Once you are allocated a package by My Aged Care, you must find a provider to host the package for you. Now is the time to make sure they’re providing you with the best value (importantly, the most hours of care) from your package.
Your personal fee contribution
People accessing a Home Care Package usually need to contribute to their package – this is called a basic daily care fee.

  • From 1 July 2019, the basic daily fee by Home Care Package level will be:
    Package level 1  $9.44 or $132.16 fortnightly
    Package level 2  $9.99 or $139.86 fortnightly
    Package level 3  $10.27 or $143.78 fortnightly
    Package level 4  $10.54 or $147.56 fortnightly

You’ll also need to pay an additional income-tested care fee which is calculated by the Department of Human Services, and is based on your yearly income.

  • You could pay up to $15.12 per day, if you:
    – Are single earning over $27,232.40
    – Are a member of a couple living together earning over $21,106.80
    – Are a member of a couple living apart due to illness earning over $26,712.40
  • You could pay between $15.13 – $30.25 if you:– Are single earning over $52,634.40
    – Are a member of a couple living together earning over $40,253.20
    – Are a member of a couple living apart due to illness earning over $52,114.40

Full pensioners won’t have to pay an income-tested care fee.
If you’d like to find out how much your income-tested care fee might be in a Home Care Package, you can use MyAgedCare’s Home Care Fee Estimator.
Home Care Package individual funding amounts
The level of your home care package determines how much funding you have available for care.

Level 1 – $22.66 a day, or $8,249 a year
Level 2 – $41.22 a day, or $15,045 a year
Level 3 – $90.62 a day, or $33,076 a year
Level 4 – $137.77a day or $50,286 a year
The government reduces its contribution to this package by the amount you are required to contribute (if any), so that the total funding available remains the same, regardless of your contribution.
Deciding whether to take up a Home Care Package
The reality of Home Care Packages in Australia today is that the need far outweighs the supply – for some, it may be worth choosing to self- fund your home care to avoid joining the Home Care Package waiting list.
For example, if you are assessed for a Level 2 Package and are a self-funded retiree, the amount that you are asked to contribute might make up the majority of your daily package; over the course of a year, you will be asked to contribute over $10,000 of the yearly $14,000 budget.
It is worth considering the amount you will need to contribute, the urgency of your need as well as the other fees and administrative necessities that come with a Home Care Package before deciding between taking one up, or paying directly.
Choosing a Home Care Package provider
While previously, home care packages were provided by approved home care service providers on behalf of the Government, after February 2017, once you are assessed for a Home Care Package you will be placed on a government waiting list and allocated with your package directly.
Once you are allocated a package, you will still need to choose a provider to administer the funds for you – and they will charge a fee to do this. Now that consumers have the power to choose which provider will host their package, many are lowering their administration and case management fees – which historically could have been as high as 40-50% of a total home care package.
Increasingly, savvy consumers can find a provider to simply administer their funds for as little as 10%.
Do you need case management?
Once you have selected a provider to administer your funds, they will work with you to develop an individual plan that reflects how you want to spend your funding. All Home Care Packages must be “Consumer Directed” – which puts you in the driver’s seat in making choices about the types of care and services you want, and who you prefer to deliver the services.
Note that within your plan, providers may also charge you fees for Case Management and Core Advisory services. These fees can be significant and reduce the balance of funding available for purchasing services. Any provider fees and charges should be transparently discussed with you and will vary in amount from one provider to another.
If you have low level needs or the support of family members and/or advocates, you may not need large amounts of case management time.
Many providers are recognising this individuality and instead of charging a flat ‘case management fee’ (which historically could be as high as 30% of your package), are introducing ‘tiered’ options for client advice, with different price points, depending on how much support you need.
Ensuring you are only paying for the advice you need will help to stretch your home care package further.
Selecting care that’s right for you
Once you have found a provider to administer your funds, or made the choice to pay privately, it’s time to start thinking about where you can access your services from. Traditionally, those with a Home Care Package would generally access their services directly through their provider, who can charge up to $50 an hour for care.
Who you choose to have come into your home to support you is quite rightly, a very personal decision. Increasingly, under Consumer Directed Care, more people are looking elsewhere for the services they need to make sure they are the right fit, and can deliver the best value for money.
Mable.com.au is Australia’s number one online marketplace for self-directed care and support. By finding and hiring care workers directly through the Mable platform, people can choose what services they want, who comes into their home to provide those services and what they should pay for those services.
By asking your Home Care Package provider to support you choosing an independent care worker off mable.com.au, you can significantly increase the hours of care and support you receive each and every week.
It’s simple maths…
By working with a progressive provider to manage funds and hiring care workers directly through the Mable platform, clients are finding they can access many more hours of care and support each week – some doubling the care they can access with their existing packages.
Care Workers on the Mable platform are independent and set their own rates – but on average charge around $35 an hour. Consumers who have had their services supplied directly through their provider may have been paying anywhere between $40-$50 an hour – while care workers are often paid $25 or less.
Unlike traditional agencies, its low overhead model based on connecting consumers and workers directly allows savings to be shared, so that consumers pay less, while care workers can earn more.
Click here to search for care workers in your local area.

Getting started with Home Care Packages

Since February 27 2017, changes to the way Home Care Packages are funded changed the process that you must go through to obtain one.
Below are the five key steps that you need to take to access a Home Care Package as well as an overview of the funds that your package entitles you to.
Step 1 – Phone Assessment

The starting point to access any aged care service is the government’s My Aged Care contact centre.
You can call them on 1800 200 422 or visit their website www.myagedcare.gov.au
When you contact My Aged Care, you will undergo a quick phone screening so that your care needs can be assessed. Based on this initial assessment, you will either be referred to a Regional Assessment Service or to an Aged Care Assessment Team, or ACAT, for a more comprehensive assessment.
If you are referred to a Regional Assessment Service, it generally means that you require a Home Support Program for basic level support. This could include services such as meals on wheels or community transport.
If you have multiple, more complex or ongoing care and support needs, you will be referred for a more comprehensive ACAT assessment.
Step 2 – Your ACAT assessment
Your ACAT assessment is designed to determine whether you are eligible for a Home Care Package, or if you require other services through transition care, respite care or permanent placement into an aged care home.
A member of your local ACAT, usually a nurse, social worker or other health care professional, will make a time to come to see you at home. They will talk to you about how you are managing day-to-day and may also ask your permission to talk to your doctor about your medical history.
During the assessment, they will give you information on what services you might have available to you and what you might want to apply for. Many people also choose to have a family member, friend or carer present at the assessment to provide extra support.
Step 3 – Securing a Home Care Package
There are four levels of Home Care Packages – if it is determined that you are to receive home care, you will be allocated a package, based on the level of care you require.
Unfortunately, just because it is decided that you are eligible for a Home Care Package, it doesn’t mean that you will automatically receive one. In Australia, there is currently a shortage of packages available, meaning that you might be placed on a government waiting list.
Once you are allocated a package, you will need to choose an approved provider to administer the funds for you – and they will normally charge a fee to do this. Some providers are charging as little as 10% to simply ‘administer’ your funds – with others offering tiered levels of case management, depending on how much support you need to organise your care.

Remember – from February 2017, those people with an existing Home Care Package will have the freedom to move from their existing provider to one that can provide them with a better deal. Click through here to get more information on how to switch providers. 
Step 4 Selecting where to access your services

Your level of Home Care Package will determine how much funding you have available for your care. Please note these figures are correct as at June 2019.
  • Level 1 total package $8,197 per year, or $22.66 per day available for your care services
  • Level 2 total package $15,045 per year, or $41.22 per day available for your care services
  • Level 3 total package $33,076 per year, or $90.62 per day available for your care services
  • Level 4 total package $50,286per year, or $137.77 per day available for your care services

Your contribution

You may be asked to make a contribution to this package, based on your level of income. If you do not have the capacity to pay, you can apply for the financial hardship to have the fees waived or reduced.

People accessing a Home Care Package usually need to contribute to their package – this is called a basic daily care fee.

  • From 1 July 2019, the basic daily fee by Home Care Package level will be:
    Package level 1  $9.44 or $132.16 fortnightly
    Package level 2  $9.99 or $139.86 fortnightly
    Package level 3  $10.27 or $143.78 fortnightly
    Package level 4  $10.54 or $147.56 fortnightly

You’ll also need to pay an additional income-tested care fee which is calculated by the Department of Human Services, and is based on your yearly income.

  • You could pay up to $15.12 per day, if you:
    – Are single earning over $27,232.40
    – Are a member of a couple living together earning over $21,106.80
    – Are a member of a couple living apart due to illness earning over $26,712.40
  • You could pay between $15.13 – $30.25 if you:– Are single earning over $52,634.40
    – Are a member of a couple living together earning over $40,253.20
    – Are a member of a couple living apart due to illness earning over $52,114.40
Step 5 – selecting  your services
Under Consumer Directed Care, you have the ability to choose what services you want, who comes to your home to deliver them and negotiate what you pay for that service.
When you choose a home care provider to administer your funds, they will work with you to develop a care plan that meets your needs. As part of this conversation, you can speak with your provider about using platforms like Mable if you are interested in choosing and hiring your care workers directly.
Hiring workers directly can reduce overhead costs, help you ensure you find a care worker who’s the right fit for you and reduce your hourly cost of care, helping your available funds go further.
Click through here to start searching for available care workers in your area.

Home Care packages: what’s a good deal?

Since February 27, 2017, consumers have had the freedom to shop around for the best deal when it comes to home care.

 

But what is a good deal and how do you know when you’re getting one?

More than 1, 000000 older Australians receive some form of home care, with many dipping into their own pockets to fund it. Over 80,000 Australians are recipients of a government-funded ‘Home Care Package’, with this number set to increase to 140,000 over the next 5-7 years.
Changes to Consumer Directed Care mean that those receiving home care packages will have the freedom to shop around and get the best deal. However, with many consumers in the dark about Consumer Directed Care, and little understanding of what they are currently paying their provider, how do you determine whether you are getting a good deal?
And, for those that have the means to pay privately, how do you make the decision to do so?
We’ve created this guide to take you through the steps to determine what’s a good deal for you and your circumstances.
 

Before you begin, make sure you understand the changes to Home Care Packages

A Home Care Package is an annual budget that you can use to access services to help you live independently.
Historically, these packages were provided to consumers via approved home care providers.
That meant that once a consumer was assessed by My Aged Care and allocated a package, they would be referred to approved providers in their local area and would be required to contact each of them until they found a provider with an available package.
Since February 27 2017, a Home Care Package is attached to an individual, not a provider. Once someone is allocated a package by My Aged Care, they will still need to choose a provider to administer the funds – however, the big difference is that they can now choose a provider based not on whether they have a package available, but on what they can offer to the consumer.
 

Step 1: Understanding Home Care Package funding

Your yearly Home Care Package budget is made up of an amount that you will be asked to contribute (which is means-tested), in addition to a subsidy from the government.
There are four levels of Home Care Package (based on your need). The level determines how much funding you have available for care.
Level 1 – Yearly government contribution of approximately $8,800 per year.
Level 2 – Yearly government contribution of approximately $15,500 per year.
Level 3 – Yearly government contribution of approximately $33,700 per year.
Level 4 – Yearly government contribution of approximately $51,100 per year.
It is important to remember that the hours of care you can receive with your package is not a set amount – rather, it is determined by how you choose to spend the budget that has been allocated to you.
 

Step 2: What’s your personal contribution?

Your personal contribution could be made up of the following fees:

  • Basic daily fee – an amount that everyone can be asked to pay.
  • Income-tested care fee – an additional amount that people earning over the maximum income for a full pensioner can be asked to pay.
The basic daily fee

The basic daily fee of the different plan levels is as follows:

  • Level 1 – $9.52 per day or $133.28 per fortnight
  • Level 2 – $10.07 per day or  $140.98 per fortnight
  • Level 3 –  $10.35 per day or  $144.90 per fortnight
  • Level 4 –  $10.63 per day or  $148.82 per fortnight
Income tested care fee

Aside from the basic daily fee, the additional amount that you will be asked to make up of the above budget is based on your income and whether you are single or a couple.

Single
  • If your income is less than $53,060.80 a year, but more than $27,463.80 a year, you will be asked to contribute up to $15.24  a day.
  • If  your income is more than $53,060.80 a year, you will be asked to contribute between $15.25 – $30.49 a day.
Couple
  • If your combined income is less than $40,586.00 a year, but more than $21,294.00 a year, you will be asked to contribute up to $15.24  a day.
  • If your combined income is more than $40,586.00 a year, you will be asked to contribute between $15.25 – $30.49 a day.
Couple separated due to illness
  • If your combined income is less than $52,540.80 a year, but more than $26,943.80 a year, you will be asked to contribute up to $15.24  a day.
  • If your combined income is more than $52,540.80 a year, you will be asked to contribute between $15.25 – $30.49 a day.
The maximum amount of income-tested care fees for home care you can be asked to pay is:
  • $15.24 per day or $5,550.90 per year for people with income below $53,060.80 (Single person income rate)
  • $30.49 per day or $11,101.81 per year for people with income above $53,060.80 (Single person income rate)

The maximum income-tested care fees and means-tested care fees you may be asked to pay in your lifetime is $66,610.90.
Importantly, the amount you contribute is the same, regardless of the level of your home care package.
It’s also important to note that the government is allowing providers to waive the basic fee of $10.32 a day – so part pensioners can pay nothing. Some providers are already putting this into practice, so you should make sure you ask the question when you’re shopping around. Note that this should not impact your overall budget, which should remain the same.
 

Step 3: Deciding whether to pay privately

The reality of Home Care Packages in Australia today is that the need far outweighs the supply – for some, it may be worth choosing to self- fund your home care to avoid joining the Home Care Package waiting list.
For example, if you are assessed for a Level 2 Package and are a self-funded retiree, the amount that you are asked to contribute might make up the majority of your daily package; over the course of a year, you will be asked to contribute over $10,000 of the yearly $14,000 budget.
It is worth considering the amount you will need to contribute, the urgency of your need as well as the other fees and administrative necessities that come with a Home Care Package before deciding between taking one up, or paying directly.
 

Step 4
4.1 Understanding provider fees and charges

As we mentioned above, after February 27, once you are assessed for a Home Care Package you will be placed on a government waiting list. Once you are allocated a package, you will still need to choose a provider to administer the funds for you – and they will charge a fee to do this. Now that consumers have the power to choose, many providers are lowering their administration and case management fees – which historically could have been as high as 40-50% of a total home care package. After February 27, savvy consumers may be able to find a provider to simply administer their funds for as little as 10%.
 

4.2 Do you also need ‘case management’?

For some, advice about what services they can and should access is an important part of accessing home care, while others are more comfortable to self-direct their services. Many providers are recognising this individuality and instead of charging a flat ‘case management fee’ (which historically could be as high as 30% of your package), are introducing ‘tiered’ options for client advice, with different price points, depending on how much support you need.
Ensuring you are only paying for the advice you need will help to stretch your home care package further.
 

Step 5: Using innovative options like Mable

Once you have found a provider to administer your funds, or made the choice to pay privately, it’s time to start thinking about where you can access your services from. Traditionally, those with a Home Care package would access their services through the provider, who charge up to $50 an hour.
Mable.com.au is Australia’s number one online marketplace for self-directed care and support. By finding and hiring care workers directly through the Mable platform, people can choose what services they want, who comes into their home to provide those services and what they should pay for those services.
 

It’s simple maths…

By working with a progressive provider to manage funds and hiring care workers directly through the Mable platform, clients are finding they can access many more hours of care and support each week – some doubling the care they can access with their existing packages.
 

 
Care Workers on the Mable platform are independent and set their own rates – but on average charge around $35 an hour. Consumers who have had their services supplied directly through their provider may have been paying anywhere between $40-$50 an hour – while care workers are often paid $25 or less.
Unlike traditional agencies, its low overhead model based on connecting consumers and workers directly allows savings to be shared, so that consumers pay less, while care workers can earn more.
 

It’s not only about the money….

Consumer directed care is not only about saving money, it’s about enabling Australians to think about aged care in new and creative ways. Here are some creative ways the clients are using the Mable platform.

Jack’s care worker Lisa helps him to maintain a close connection with his sister. Together, the three regularly take the time to do something enriching, like visit the Art Gallery of NSW.

Following an illness, Janice engaged her neighbour through the Mable platform to provide housework duties. The choice has meant more of her funding can be spent on support that contributes to her health and wellness.

For Paul and Alfonso, finding a care worker who’s the right match is just as important as the care they’re delivering. With mable.com.au, they could target their search to care workers who have experience working in LGBTI communities.

Care worker Shane provides technology training for ageing clients and works with Alan to help him learn how to use his tablet and work with apps that help to make his life easier.

How to change home care providers

So, you are not happy with your home care provider and want to switch – what do you do? The good news is that now, you have the freedom to choose.
Before you make the decision to move your home care package, we recommend you do a little research to ensure you are informed.

Make sure you know…

1. Your package level (1 – 4) and how much individual funding you have per year/day to spend.
2. What your provider is charging for administration and case management. (And therefore how much money you have left over for services. Some charge up to 50% – leaving only half of your package to spend on care.)
3. What your provider is charging per hour for services. (Some charge upwards of $48 an hour – while workers on the Mable platform charge an average of $35).
4. Any fees and charges. Your provider will most likely charge an exit fee to move your package, so make sure you are aware of what this will be to avoid any rude shocks. (The Government may cap this fee at around $320, this is yet to be confirmed)
5. Where you would like to move your package to. Mable works with a number of progressive providers that will charge minimal fees to host your package, offer ‘tiered’ client advice (if you feel this is needed for you) and allow you to use Mable to find and directly hire service yourself. Make sure you have taken the time to ensure you can get the best deal for your funding before you start the process of moving.

Once you know who you want to switch to…

Step 1: You have a responsibility to tell your provider of the day you intend to cease receiving home care services, before you change providers. You will need to agree this date with your current provider – and give them at least two weeks notice of this date. We recommend starting this conversation as early as possible.
Step 2: Ensure you can start with your new provider on or just after the agreed cessation date to avoid any gaps in care. Your new provider should work with you to develop an individual care plan.
Step 3: Once you know this, contact My Aged Care on 1800 200 422 – you will then receive a referral code, which you should take note of. Ensure you are clear with My Aged Care about what provider you want to port to – otherwise they will send you a list of possible providers. My Aged Care will inform the new provider.
Step 4: Your new provider will accept your client referral through My Aged Care and will be in touch with you to develop a Home Care Agreement which meets your needs.
lightbulb Top tip!
Your unspent funds – When you move your package, any unspent home care package funds will move with you to your new provider. Importantly, your existing provider has 70 day in which to do this – so it is important to note that you may not have access to these unspent funds immediately.

Our partner providers

There are a number of progressive providers who we have been working with who can administer your funds, provide you with client advice if you need it and happy for you to work with Mable to find and directly hire your own care and support workers.
Contact us on 1300 73 65 73 to find out more.

Accessing government-funded home care

What government funded aged care services are available?
The Australian Government funds the bulk of aged care in Australia, with the rest paid privately by individuals or volunteers. The government support is provided through the following initiatives:
Commonwealth Home Support Program (low level assistance)
The Government funds many organisations to provide entry-level, basic assistance such as meals on wheels, transportation, respite for carers, day therapy centres, nursing, housing, domestic assistance and personal care. To find a local organisation providing these kinds of services, visit www.myagedcare.gov.au or phone 1800 200 422. Fees apply for services, but are heavily discounted for pensioners or part pensioners.
Home Care Packages (high level assistance)
A Home Care Package is an individualised budget that you can use to make choices about the home care services you would like to receive, and who you would like to receive them from. There are four levels of Home Care Packages, which allocate a certain amount of funding based on your level of need. Your package is held by an ‘approved provider’ (such as Care Connect, ARV or Catholic Home Care Services) who is responsible for administering your funds and will charge you a fee to do this.
The provider also has a responsibility to ensure that your funding is being used in the right way. This means that they can have a say over what services you access – but they must now balance this with your right to choose how your funding is used.
Residential Care (in an aged care or nursing home)
Transition Care (temporary support at home, or nursing home, after leaving hospital)
The Commonwealth Home Support Program and Home Care Package are the two initiatives which are specifically designed for those seeking support to continue living independently in their own home.

What does Consumer Directed Care mean for those accessing home care?
Consumer Directed Care is a term that is used to describe the new approach to providing services to ageing Australians.
It means that you are given an annual budget – comprised of the government funding you will receive as well as the contribution you make – and the right to use this budget to purchase the aged care services you need.
For the first time, it enables you to shop around for the types of services you want, and choose who you would like to provide those services. You can get the best price to make sure your funding goes further, and most importantly, you can develop a direct relationship with the person providing your care.

What does this mean for Home Care Packages specifically?

Before Consumer Directed Care, approved providers would tender to the government for funding (or, ‘bid’ for a certain number of Home Care Packages). They would receive this funding from the government and use it for the provision of different services to their clients.
A person receiving a service, such as a Home Care Package, would be told by the provider what services they would get for their package – and they would have little say over how many hours of care they received, and who provided it to them.
Under Consumer Directed Care, service providers still hold funding on your behalf, but the money from your Home Care Package is yours, to be used to access the services you want, from the care worker or organisation you choose.
Mable is not a provider – we do not manage your funds. However, Consumer Directed Care means that you can now ask your provider to use your funding to hire a local care worker that you choose from the Mable platform.

How can I use NDIS funding?

This depends on the type of disability funding that you have, and how it is managed:
Self-managed or plan-managed funding
Mable is not yet registered with the NDIS. However, if you are self-managing or plan-managing your NDIS funds through a provider, you can still use your funds to hire a support worker directly using the Mable platform.
After each session is completed, the care worker will submit an online timesheet with shift notes, which is sent to you for approval. Records of all timesheets, including the care worker’s name, date, start and end times, and cost, are available online.
Once the timesheets have been approved, the platform accepts a range of payment methods that allow you to fulfil your reporting obligations for self-management:
Direct debit: We can set up direct debit payments on your nominated account so that payments are processed automatically after you approve the care worker’s timesheets. If you choose to pay by direct debit, Mable can issue receipts for the amount debited. If you would like to use this method, please complete and upload a direct debit authority form, which can be found in the Payment Details section of your profile.
Invoice: The Mable platform is able to generate invoices on behalf of the support worker using their ABN. These invoices can be issued directly to you for payment by electronic funds transfer. If you would like to use this method, please contact us to set it up. You will need to provide documentation showing that you receive government funding that is self-managed, and all invoices will need to be paid within 7 days.
If your funding allows, you can also pay by credit card or debit card. In all cases, invoices and/or receipts are issued for reporting purposes.
Self-directed funding through a Financial Intermediary
If you are responsible for managing your own disability funding through a Financial Intermediary, you are able to use the Mable platform to find and hire support workers. Once you have approved the timesheet, payment can be made via:
Invoice: The Mable platform is able to generate invoices on behalf of the support worker using their ABN. These invoices can be issued directly to you, which you can forward to the Financial Intermediary for payment. Alternatively, invoices can be issued directly to the Financial Intermediary with a copy to you. If you would like to use this method we will need confirmation from the Financial Intermediary that they agree to this payment arrangement.
Funding managed by a Provider Organisation
If your funding is managed by a Provider Organisation you may be able to use the Mable platform, but you will need to confirm this with the provider. We have been able to set up arrangements with many providers that allow their clients to use the platform independently, or with assistance from a case manager or client advisor.
If you would like to find out whether we already work with your provider, please contact us. If we don’t already work with them, we would be happy to talk with your case manager or coordinator to see if an arrangement can be set up.
To find out more about using your NDIS funding to hire a support worker on Mable you can call 1300 73 65 73, or visit our NDIS information centre.

Am I insured if my support worker drives me in their Car?

It is very important that the client verifies that the worker is a licenced driver (i.e. sights current drivers licence) and is driving a registered vehicle. (ask the worker for evidence of registration or check the licence plate number online to confirm the vehicle is registered. In NSW you can check here: https://www.service.nsw.gov.au/transaction/check-vehicle-registration)
All registered vehicles have Compulsory Third Party (“Green Slip”) insurance which insures against personal injury in the event of a motor vehicle accident.
We recommend that workers also take out comprehensive insurance, ticked for business use, to protect the worker in the event they damage their car or someone else’s care or property in the event of an accident.

Can I bring my own care or support worker?

Yes! If you already know a care or support worker that you would like to hire, you can ask them to sign up to Mable and we can help facilitate this arrangement!

Once the worker completes their on-boarding process and they have been approved – you can hire them via Mable.

For the benefit of our community, Mable has arranged insurance through Zurich Australian Insurance on behalf of all care workers who are booked through the Mable platform. Click here to read more information about our insurance.

If you give us a call on 1300 73 65 73, we can prioritise their registration.

I have government funding and need to be invoiced – how do I complete my Payment Details?

If you have NDIS or state-based funding, or would like to use an existing Home Care Package towards hiring a worker on Mable, you can choose to pay by invoice.
To verify your invoicing arrangements, please email confirmation of your funding to info@mable.com.au. The document that should be provided depends on the type of funding you want to use:
Self-Managed NDIS Funding
Please provide a copy of the page in your NDIS plan that confirms your funding is self-managed. This should be emailed to info@mable.com.au. For example:

  • The cover letter from the NDIA which advises you have been approved for self-management, or
  • The section in your budgets table which confirms how the supports will be paid: “NDIS will pay me directly for these supports”

Once you have provided the relevant document, Mable will need to verify the details before you can hire a support worker. This process takes one business day. If you require verification urgently, please email us at info@mable.com.au or call us on 1300 73 65 73.
After you have hired a worker, Mable will invoice you directly each week for any timesheets that have been approved in the previous week (7-day payment terms). You can use the invoices to claim from the NDIS portal. Once you have transferred the funds to Mable, we will process the payment to your support worker/s within two business days.
Plan-Managed NDIS Funding
Please provide email confirmation from your Plan Manager which states that your funding is plan-managed through their organisation. This should be emailed to info@mable.com.au:

  • Email from your Plan Manager which confirms they will pay invoices from Mable on your behalf, any information that should be included on the invoices, and the email address where these invoices should be directed.
  • If your Plan Manager is unable to provide confirmation, a copy of your monthly statement from them (or similar document) which confirms they are your current plan manager.

Once you have provided the relevant document, Mable will need to verify the details before you can hire a support worker. This process takes one business day. If you require verification urgently, please email us at info@mable.com.au or call us on 1300 73 65 73.
After you have hired a worker:

  • Mable will invoice your Plan Manager each week for any timesheets that have been approved in the previous week (7-day payment terms)
  • If your Plan Manager requires your approval before paying invoices, we will invoice you directly. You will need to pass these invoices on to your Plan Manager
  • Once we have received payment from your Plan Manager, we will process the payment to your support worker/s within two business days

Agency-Managed NDIS Funding
There is an organisation Mable is partnered with who can act as a financial intermediary on behalf of NDIA-managed clients in NSW.
If you are interested in finding out more, please email us at info@mable.com.au or call us on 1300 73 65 73.
Home Care Package Funding
Please provide email confirmation from your Home Care Package Provider which states that your funding is managed through their organisation. This should be emailed to info@mable.com.au:

  • Email from your Home Care Package Provider which confirms they will pay invoices from Mable on your behalf, any information that should be included on the invoices, and the email address where these invoices should be directed.

Mable will need to verify the details before you can hire a support worker. This process takes one business day. If you require verification urgently, please email us at info@mable.com.au or call us on 1300 73 65 73.
After you have hired a worker, Mable will:

  • Invoice your Home Care Package Provider each week for any timesheets that have been approved in the previous week (7-day payment terms)
  • Once we have received payment from your Home Care Package Provider, we will process the payment to your support worker/s within two business days

State Based Disability Funding – Self-Managed
Please email us a document confirming that your state-based funding is self-managed. For example:

  • A letter from the relevant state-based authority or a monthly summary document/similar

Once you have provided the document, Mable will need to verify the details before you can hire a support worker. This process takes one business day. If you require verification urgently, please email us at info@mable.com.au or call us on 1300 73 65 73.
After you have hired a worker, Mable will invoice you directly each week for any timesheets that have been approved in the previous week (7-day payment terms). You can use the invoices to claim from your relevant state-based authority. Once you have transferred the funds to Mable, we will process the payment to your support worker/s within two business days.
State Based Disability Funding – Financial Intermediary
Please have your financial intermediary email us confirming that they can pay invoices from Mable on your behalf, any information that should be included on the invoices, and the email address where these invoices should be directed.
Once you provide the confirmation, Mable will need to verify the details before you can hire a support worker. This process takes one business day. If you require verification urgently, please email us at info@mable.com.au or call us on 1300 73 65 73.
After you have hired a worker:

  • Mable will invoice your financial intermediary each week for any timesheets that have been approved in the previous week (7-day payment terms)
  • Once we have received payment from your financial intermediary, we will process the payment to your support worker/s within two business days