People of Mable: Natasha Trgo

Mable: Hi, Tash – Thanks for sharing your People of Mable story. Can you please tell us what your role is at Mable? 

I am a Marketing Executive at Mable – Currently my role focuses on managing our CRM software, which includes mass communications for support workers and clients, SMS, emails and marketing automation. I also assist with retention and elevation programs for our community of independent workers, which includes their learning and development such as the launch of the Mable Learning Hub, facilitating over 120+ courses.   

Mable: If you could meet any person alive or dead – who would it be? 

I find human behaviour so intriguing and there’s always so much to learn in this space. Definitely, Sigmund Freud – it would be so interesting to meet him and pick his brain as he contributed to so many of the psychological theories we utilise today – especially his theories about personality, behavioural psych, and the unconscious mind.

Mable: How is Mable different to other aged care / disability services?  

Our platform puts the individual first – empowering people to achieve their goals and live their best lives! Mable allows clients to have complete flexibility to choose who supports them and workers can manage their own business on their terms. We also cut out the middleman to make costs more affordable.

Mable: Awesome! What excites you about working at Mable?

Making a difference. I like that we can measure our impact and speak to the community firsthand. We are enabling clients and support workers’ to achieve their goals. Allowing support workers have a thriving business on Mable and Clients can achieve their aspirations and live independently. 

Mable: Is there something interesting that your colleagues don’t know about you? 

After I left school, I studied at UNSW whilst working full time. I am really goal-oriented and like to challenge myself if that be travelling overseas by myself or learning new skills. Currently, I am educating myself on mindfulness, emotional kinesiology and human energy. 

Mable: What is a memory you treasure the most from Mable? 

September last year we hosted in-person training which was definitely a highlight – where we invited the top independent support workers on Mable in the office for the day. Observing their passion, drive and dedication was extremely inspiring. You could tell they absolutely love the work they do and we’re extremely grateful to be growing their independent support business on Mable.  

Mable: Who in your career has been the most impactful to you and what did they do? 

Peter Scutt, Mable co-founder and CEO. It has been very inspiring to see Peter bring Mable to life based on his personal experience. Peter’s passion and dedication has always shone through. Mable is able to improve the lives of thousands of people and it all started with Peter’s idea. 

Mable: What was your first-ever job?

I had a ‘babysitting business’ when I was 14. I lived in an apartment building and the residents became my client base. I promoted my business through door knocking and handing out flyers. 

Mable: If you could wave a magic wand and something in the industry is changed, what would it be?

NDIS and HCP’s are becoming more innovative with how people can manage their funding – so it would be great for there to be more education out there for consumers about funding levels and asking the right questions before you get started.

People of Mable: Juliette Spurrett

Mable: Hi, Juliette – Thanks for sharing your People of Mable story. Can you please tell us what your role is at Mable? 

State Manager, Community Engagement. I help form strategic relationships with key stakeholders across communities who would be interested in working in partnership with Mable.

Mable: If you could meet any person alive or dead – who would it be? 

Mihaly Csikszentmihalyi – he is a German theorist who developed the Flow theory. He discovered that people find genuine satisfaction during a state of consciousness called Flow. Flow is the state of concentration and engagement that can be achieved when completing a task that challenges one’s skills. I was fortunate enough to meet him in 1995 when Mihaly visited Australia.

Mable: How is Mable different to other aged care / disability services?  

We are an opportunity for every consumer to receive support in a way that is specially tailored to them. We break down the stigma of what support someone can receive and integrate support into their daily lives and own personal schedules. We help people feel comfortable receiving support and that assists them maintain their independence. 

Mable: Is there something interesting that your colleagues don’t know about you? 

I love the outdoors – I enjoy skiing, long haul hiking (Annapurna, Larapinta Kokoda Track….Kilmanjaro is next!), jumping out of planes and scuba diving. I always try to push myself physically or mentally. I have a Degree in Leisure Management and am fascinated about leisure and the health and wellbeing impact this has on humans.

Mable: What is a memory you treasure the most from Mable? 

I will always remember managing my mum’s homecare package. She went through two traditional providers and didn’t have any choice or control. To this day she will regularly say to me “I am so blessed to have Mable, I am so grateful that I have workers on Mable.”

I can’t tell you enough how thankful I am as a daughter that I could offer this to my mum. The impact of the quality of life that she has is quite profound. 

Mable: What was your first-ever job?

I worked at the Royal Ryde Rehabilitation Centre and gained my Enrolled Nurse qualification. It opened up my eyes to the world of aged care and disability. Many residents there had no other place in society. They lived in huge open hospital type wards often with only a curtain separating them from the next person. So much has changed since then and I am glad for the experience as it opened my eyes to a mysterious industry which has led me seeking a diverse and exciting career path in the sector.